Your Amazon Seller Account has been deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement.
Why is this happening?
Amazon must comply with government sanctions and export control regulations, and we identified similarities between information in your account and a business with whom we cannot currently do business.
Has your account been deactivated in error?
If you believe this action on your account has been made in error, please email us at [email protected] and reference the number(s) provided below. Please note that depending upon the reason why your account was closed, you may be asked to provide documentation related to your identity, residency, or employment. After contacting us, you will be provided instructions relating to which documents to provide and how to provide them.
What happens if I do not send an explanation?
If we do not receive any information your account will remain deactivated, and your funds will be withheld.
If is an error, you need to contact the email address and go from there.
If what they are saying is true, in other words, you are the same business as one that they had problems with before, then you have little to no chance of opening a new account.
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We leveraged a combination of automated means and expert human review to make this decision. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email.
ASIN: |B098GJL24J|
Brand: |SKINCEUTICALS|
I sent them the purchase invoice for the product, but I received this message:
We received your submission but do not have enough information to reactivate your account at this time. We cannot accept this invoice because we are unable to verify the supplier.
I sent them the following action plan:
Dear Amazon Seller Performance Team,
Thank you very much for you and your team dealing with my case!
It is a privilege to be a part of Amazon seller community and I am committed to ensure that Amazon’s policies are adhered to.
I would like to say at the outset that all my products are original and I can prove the originality of all my products with appropriate purchase invoices.
I received the following message regarding the limitation of my seller account:
Your Amazon.com seller account has been deactivated
21.03.2024 12:59 p.m
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email.
ASIN: |B098GJL24J| Brand: |SKINCEUTICALS|
I attached the purchase invoice to Amazon, but received the following message:
More information requested
Hello Robert Nemeth/Sber ,
We received your submission but do not have enough information to reactivate your account at this time. We cannot accept this invoice because we are unable to verify the supplier.
I am attaching all contact details and documents that prove the authenticity of my products to the supplier’s verification.
Contact information of my official supplier:
Message us on WhatsApp
Weekdays from 10am - 6pm CET
+31 20 809 8587
Weesperstraat 61, 1018 VN Amsterdam, The Netherlands
Never heard of Qogita but I did a bit of research.
This is what they say about themselves:
“Sellers sell products via Qogita to businesses of all sizes worldwide. We understand that running a business can be challenging, so we want to make it easy for you to purchase the products you need.”
It doesn’t look to me that they are a real wholesaler, let alone an brand authorised wholesaler. They are just a marketplace for sellers, some whom many be brand authorised but nobody, including you, can know this.
Some sellers may be purchasing from grey markets and some of their items may be fake.
It all depends on how thorough Qogita are when it comes to approving the sellers on their platform. As Amazon have refused to accept the documentation, my guess is that to them, Qogita=unproven supply chain.
It seems like Qogita is something like a middleman, that can facilitate sales from manufacturers / brands, however they will not provide you an actual invoice from the suppliers directly, correct?
I just checked Qogita’s website, and it seems like you should be able to lodge an authenticity claim within 30 days past delivery to get your money back. This may help you obtain proper invoices directly from the brands.
Have you tried contacting Qogita, to see if they can give you proper invoices for Amazon purposes?
sorry for the delay in responding. This is really difficult to believe that such a large platform would be unfamiliar with how Amazon works. Have you tried reaching out to the individual suppliers / brands to see, if they would be able to provide you invoices or at least authorization letters?
Handling an account deactivation due to compliance with government sanctions and export control regulations can be complex. It’s important to respond promptly to Amazon’s request and provide the necessary documentation to verify your identity, residency, or employment.
From our experience at Aplus Global Ecommerce, we can help you navigate this process and ensure you provide the correct information to resolve the issue. If you need expert assistance to get your account reactivated and your funds released, feel free to reach out to us.
