Hi I’ve received the below today.
I have requested the video interview. Does anyone know what’s involved and how many documents I need to hand? The email is very vague. I have had my account 6 years with very few problems. My account health rating is 1000.
Your Amazon selling account will be deactivated on 09/14/2023 in accordance with Section 3 of the Business Solutions Agreement if you do not follow the procedure outlined below. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Additionally, you will be unable to create removal orders for the inventory present in Amazon Fulfillment Centers during this time. Amazon’s Business Solutions Agreement can be found at (removed)
Why is this happening?
We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store. Our unsuitable inventory policy can be found here: (removed)
How do I verify my identity and verify my inventory supply chain?
To verify your identity and supply chain verification for your inventory you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here:
After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
What happens if I do not sign-up for virtual identity and supply chain verification?
Your account will be deactivated if we do not receive a request through the above form within 14 days of notification, After 90 days following this notification, you may separately request a funds disbursement by contacting (removed) We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
We’re here to help
If you have questions about the information requested above or if you believe the this email has been sent in an error, please contact us by following the instructions in the banner on the top of your Account Health page.