Need advise about restriced product

Account Health
41

This Plan of Action is still not good enough, it is really brief. For example, in the initial part where you are explaining why was the product restricted, you are merely quoting the product title:

The Plan of Action doesn’t really address why were the listings prohibited, why did you list them, how will you prevent the sale of CBD products, what processes will be in place, what resources have you studied.

Here is what they originally asked for:

Provide an strong appeal including (root cause, corrective measures and preventive measures) explaining how and why the products) listed above had been added to your inventory. How do you avoid any further similar violations in the future (resources to review product restrictions)?

1 Like
42

Thank you very much for your Help @Kika
Today we submit new PoA and we get same answer:

Dear Amazon Seller Performance Team,

I appreciate the opportunity to appeal the suspension of my seller account. I take full responsibility for this violation and have developed a Plan of Action to rectify the issue and prevent any future violations.

A) What went wrong:

We failed to review Amazon’s guidelines and the relevant laws concerning the resale of drugs and dietary supplements, particularly the Restricted Product policy.

The lack of verification of the active ingredients included in the composition of the product led to the listing of the prohibited product containing CBD (Cannabidiol) in our inventory and a violation of Amazon’s policy.

• ASIN: B003QYYMUG
• Title: Pommade naturelle soins de douleurs articulaires.

B) Actions taken to fix the problems:

Immediately upon notification, all listings were closed, removal orders were initiated, and all relevant products were removed from my inventory.

• ASIN: B003QYYMUG, Title: Pommade naturelle soins de douleurs articulaires.
• Removal Orders ID: 240801KZW_0

I have diligently studied and fully comprehended Amazon’s policies, guidelines, and help pages, with particular emphasis on those pertaining to Drugs, Drug Paraphernalia and Dietary Supplements and Category, Product and Content Restrictions.
https://sellercentral.amazon.de/help/hub/reference/G201743940
https://sellercentral.amazon.de/help/hub/reference/G201743990

A thorough inventory check was conducted across all Amazon Marketplaces and our personal warehouse to ensure compliance.

All products for which we do not have information on the active ingredients especially about the containing of CBD, or cannot determine as authorized for sale have been removed from our catalog in all Amazon markets and our warehouse. All ASINs were added in our Restricted Products List as a guarantee that they will not be listed on Amazon again. Removal orders have been created and completed:

• Removal orders ID: 240801YMO_0, 240801YMM_0, 240801KZW_0

C) Preventive measures implemented:

We have implemented a comprehensive verification process for our products by deleting all inventory on this marketplace to ensure there are no further policy violations before confirming compliance of all items and their active ingredients with Amazon policies and applicable laws.

Summary list of Prohibited Products or ASINs and Active Ingredients such as CBD (Cannabidiol) and similar has been created to prevent the inadvertent entry of such Restricted Products into the catalog.

We have created an Active Ingredients Database for each product in our catalog including a Safety Data Sheet (SDS). Also we have confirmation of compliance from at least 2 employees.

We have introduced a regular practice of extensive training for all employees regarding Category, Product and Content Restrictions and all Amazon’s policies. We now consult Amazon’s guidelines and external sources rigorously before listing any new products.

I have sought counsel from legal and medical experts to verify the legality of each product in our warehouse and products that cannot be confirmed as compliant with Amazon policies and applicable laws in the country will not be listed.

Build International Listing (BIL) connection was removed to prevent products from being inadvertently listed without proper oversight from at least 2 employees

The supplier of the prohibited products has been notified of the non-compliance. We have discontinued it as a precaution to ensure that we do not stock products from the restricted product list.

All new products will undergo thorough verification by myself and confirmed in compliance with Restricted Product Lists and Active Ingredients Lists before being listed.

Regular Training sessions on Amazon’s policies, particularly Restricted Products, are introduced every 14 days.

I am confident that these actions address the issue comprehensively and will prevent any future policy violations. I appreciate your consideration and look forward to your positive response.

This is the answer.

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What we have to do in this case ? What we have to change in our PoA or we need to submit documents ?

43

HAVE YO GOT REINSTATED??

44

Hello @Arkesh , no we are still deactivated. We do not understand this situation. What proof of compliance means, if this is not all documents that we sent like SDS, Laboratory certificate and invoices from manufacturer what we have to do in next step?

45

i have same issue if you get reinstated then please contact me

46

@zennerr @Arkesh Have you guys tried contacting the Account Health Team? they will tell you what else is needed and why was your Plan of Action rejected.

1 Like
47

Hi @Kika
yes, we already contact them and they tell us that they are unable to help us because different team check our PoA.

We are still deactiavted and in deadlock.

What you think we can do ?

48

But ask them what did the notes from Amazon say, why they rejected the Plan of Action.