Hello,
We receive a notification about a restricted product that we sell in Amazon.fr, because of CBD. We have COA (Certficate of analysis issued in 09.2020) for the product and there are no information about the content of CBD. There are 4% Cannabis Sativa Seed Oil - I am not sure but i think that this is different active ingredient.
We need advice how to proceed, is this document ENOUGHT to show on amazon team that this item is permited for sale or it is better to write a PoA and say that we made a mistake and stop selling it ?
If we try to show them that this is is permitted for sale and they ask for additional documents we are unable to upload.
I also researched cannabis sativa see oil which I also know nothing about. My frienf google states:
" It’s one of more than 100 chemical compounds called cannabinoids that are found in the cannabis plant, Cannabis sativa.“. Also " Cannabis Sativa Seed Oil is extracted from Hemp and used in skincare formulas. Since it is extracted from the seeds of the plant, Cannabis Sativa Seed Oil contains less than 0.3% THC making it non-psychoactive.”
I can’t advise any further so I hope I have given you some guidelines for you to do more research. Good luck.
Hello,
yes it is ACTIVE.
BUT AT RISK, it is in ellow color.
Also, when we speak with the AHS they told me that it will be deactivated if we cannot appeal it succesfully.
After they reject our POA we contact AH and they say that they need a documents. We prepare SDS and Laboratory Analys.
Contact AH for instruction how to upload this documents and they ask from us to upload both of them in the case (witch one was opened when we ask for a call). At this moment the case is already closed and we still wait for any informaion or answer from AH ot Correct team who check the documents.
We are still able to sell and request disbursment every 24H.
If Amazon rejected your Plan of Action and the account remains At Risk, then I believe the best solution would be to wait for the defect to disappear from your metrics. Just avoid selling any similar products, not to make the matters worse.
Actually I do this.
But during our last call, when they tell me to upload what I have (SDS and Lab Analys), they say that my acc will be deactivated. At this moment we still have no answer. But We have this option:
Just want to let you know that we decide to wait for answer form amazon. At this moment we still have no answer, continue to sell but only FBA (our own brand) and still succesfully disburse money. Near 2 months after the violation. Hope that after 4 months everything will be ok.
I will write you more information if something happen.
Greetings
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, go to “Category, Product and Content Restrictions”: https://sellercentral.amazon.fr/gp/help/201743940
Examples of restricted products you have listed include, but are not limited to:
ASIN: XSXXXXXXX
Title: XXXXXXXXXXXXXXXXXXXXX
This product is an illegal drug, sale of which is prohibited on Amazon.
Has your account been deactivated in error?
If you believe that there has been an error, and these products are permitted for sale on Amazon, please submit an explanation by clicking “Reactivate your account” on the banner at the top of your “Account Health” page: https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp
Your explanation should include the following information:
– How your account has not violated the Amazon Restricted Products policy
– Evidence that shows that your account complies with the Amazon “Restricted Products” policy
If we confirm that your account has violated our “Restricted Products” policy, your account will remain deactivated.
What happens if I do not send the required information?
If you do not provide the required information, your account will remain deactivated.
Sincerely,
I am sorry to hear that your Seller Account has been deactivated. From the deactivation notice it seems like you continued selling the same products for which you received a violation.
Do you still have any active listings for these products subject to the previous warning?
Because Amazon won’t suspend you as long as you delete all similar listings following the first warning.
