Hey! I hope you’re all doing well.
I received a Section 3 notification today, and they’re asking for my verification, like a government ID and business proof. They also mentioned two ASINs, claiming they are counterfeit, but we purchased both ASINs directly from the brand and have proof.
Has anyone face this issue before? Do you think it will be easy to resolve?
This is the full notice:
Hello ,
Your account is currently under review in accordance with section 3 of the Amazon Business Solutions Agreement.
During the review, FBA shipment creation ability will be disabled and your funds will be withheld in accordance with our “Funds Withholding Policy”:
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
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- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.
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- Order confirmation, order shipping or fulfillment update documents for all the orders placed for the below requested ASINs and quantities.
Note: The mentioned documents must be authentic, unaltered and sent only in PDF, JPG, PNG Or GIF format.
ASIN:
Quantity:
12 ;
ASIN:
Quantity:
12 ;
What happens if I do not sign up for my interview or my verification is not successful?
If you do not complete your virtual video verification interview using the link provided within 14 days, or if your verification is not successful, we may not allow you to sell on Amazon•
We are here to help
If you have questions about the content of this message, contact us at [email protected].
To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to “Account Health”:
https://sellercentral.amazon.com/performance/dashboard
You can also access this information from your mobile device by selecting “Account Health” on the home screen.
What documents are required?
To complete your instant identity verification, make sure you have the original physical and digital copies of the following documents with you:
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- A valid government-issued photo identity document. The document must include full name, date of birth, ID number, expiry date, signature of the bearer if applicable, and country of issuance or country of citizenship.
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- Bank or credit card statement. The document must include the full name of the individual or of the business, residential or business address, issuing bank information and the records related to the purchase of the ASIN under review.
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- In case of having a registered business, the registration document must be uploaded. The document must contain name of the business owner or legal representative, business-operating name, business license number or registration number, official seal or stamp of the issuing authority, business address, date of incorporation, status of the business and signature of the legal
representative (electronic signature is acceptable) •
– Supply chain documents such as invoices and receipts that include the item’s description, quantities, supplier’s name, supplier phone number, supplier address, and website.
You may remove pricing information, but the rest of the document must be visible.
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- Proof of delivery, bill of lading, import and export documents, customs clearance documents and authorization letters from brands and licensed brand distributors are other examples of documents that may be requested.
