What happens when a customer does a return and the return says the “item was not received”?

Fulfilment By Amazon Orders and Customer Service
1

It says they are removing the funds from our account.

Anything I can do about this?

I should mention this is an FBA item.

2

If a customer does a return and the return says the “item was not received,” Amazon will remove the funds from your account and refund the customer. This is because Amazon is responsible for fulfilling FBA orders, and they will assume that the item was lost or damaged in their warehouse.

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