The third agreement, account number and inventory authenticity review, the video method, please ask what questions will be consulted.I would like to know what questions Amazon video will inquire about that I can prepare ahead of time and review the email among with AISN .
The information currently available is, ID card, business license, branded return receipt, branded registered agent contract, statements that
Supply chain information are, supplier contract (contract with supplier address, supplier contact information, supplier official website, supplier name, official seal)
This AISN invoice, quantity 100 pcs (already sold 10 pcs, amazon warehouse still have 40 pcs shipped on July 29th, total 50 pcs) but the invoice is 100 pcs, no problem, right?
What questions do they ask, the company owner is not me, it’s my relative, I need to keep them in mind for these questions.
If you have a document authorizing you to act on behalf of the company, then the company owner doesn’t need to be present.
I would advise you to check this guide by @ecomwithumair:
Also, here is a testimony from one of my friends:
When I received the notification, I was extremely panicked, so much so that I couldn’t even read or understand the requirements properly. My one piece of advice would be: do not rush to submit anything. It took me three days to get my documents in order because I had some missing shipping documents (my prep center had to gather these for me). I also needed to go to the bank to get a letter stating that I’m an additional cardholder, as one of the cards used had my husband as the primary cardholder. Since he has nothing to do with my company, I was worried Amazon would start questioning why his name was on the statement.
I was also asked to provide invoices for 14 units. I only had invoices for 13 units. With time, I realized that the extra unit was a return that had been sent back to Amazon.
Learning points: Do not, under any circumstances, allow your prep center to send in freebies you receive from suppliers (I have never allowed this, but this experience has confirmed how important it is). I will now start to take extra units in shipments seriously and raise a case to inform Amazon if they have made a mistake. Using custom SKUs allowed me to demonstrate the journey of that extra unit back into Amazon, so avoid reusing SKUs.
I showed the journey of every single unit, including the supplier invoice, supplier shipping notification, supplier delivery confirmation, the shipment in Amazon, signed receipt of delivery to Amazon, and the credit card statement—basically every little detail showing the journey of that unit. For the ‘returned’ unit, I downloaded the return report, then the removal order detail report, and highlighted that unit. Then, as above, I continued showing its journey back into Amazon.
Interview:
After you submit your documents, you will enter a queue. You will wait a few minutes, and then the interview will begin. The interviewer will have a black screen, so you cannot see them. Your camera needs to be on, and you must show your passport. Ensure they can see your entire face. Be polite, answer clearly, and try not to be defensive.
I actually had two interviews—the first one got cut off because my internet connection failed. This turned out to be a blessing because the first interviewer’s English was poor, his questions confused me, and even though he was nice and polite, in hindsight, he seemed to be trying to trip me up by asking questions in a confusing way. The second interview was with someone who sounded American; she was a lot clearer and more coherent, so I was able to answer clearly. If the call gets cut off, you can resubmit and join the queue again.
Questions:
Are you the owner/operator of this account?
They focused heavily on who has user permissions, asking for their names and emails, what they do, and where they are located.
They seemed interested in whether any of them were using a VPN. I mentioned they might use a VPN.
They asked about VA recruitment, if you have a contract, and if you can send it to them.
They asked if there was an agreement with the prep center and requested that it be sent to them.
They asked about the supply chain. I kept telling her, “It’s all in the document; please scroll down.”
Others I spoke to were asked about:
Outstanding account health problems, including ‘no impact’ violations.
Shipment problems, and they asked to see communications with the prep center to ensure this was investigated.
Use this opportunity to explain anything you’d like them to know—I told her one unit was a return that was sent back to Amazon. She informed me that it takes three working days to hear back. Please do not compare your timeline with anyone else’s; a lot depends on whether a ‘wave’ is happening, which means they have more people to review at that time. Also, some people are asked for more documents after the interview, while others are not—there’s a bit of luck involved. My first interviewer was trying to trip me up, and I couldn’t understand him well. If that interview had continued, it probably would’ve gone badly.
Please do reach out to as many people as you can—do not suffer in silence if you get one of these notifications. I know everyone is more relaxed about these things, but when it happens to you, you can’t help but panic. Additionally, I’ve spoken to a few legitimate sellers who had issues, so it’s important not to get complacent and to provide every detail we can. Thankfully, Amazon has improved its systems, and those poor sellers who dealt with this in Q4 took the worst hit. Amazon seems to have better systems in place now.
Please also consider having a legal service on retainer. When things like this go wrong, they can help with appeals. Without this, you may need to pay thousands of dollars to fix the issue.
