Section 3 interview

[Hassan]

I have to submit invoices to Amazon for Section 3, but the phone number and email used are different from what Seller Central shows, the rest is the same.

Will this cause an issue?

Any advice on what to expect in the interview?

Thanks.

[ahmad0]

I would search the forum for all the posts about section 3, as you will find so many resources to get inspiration from, such as:

Just Resolved My Section 3 Verification: Key Takeaways

I recently completed my Section 3 verification, and I wanted to share some key points that might help others. Immediate Action: As soon as I received the notification, I called the Account Health Team and asked for guidance on how to successfully complete my verification. They advised me to submit my documents by highlighting the products under observation. Importantly, they instructed me to print the documents, highlight the necessary information by hand, and then scan them—no software highlig…

[usman65]

Phone number and email mismatch shouldn’t cause an issue as long as the rest of the information matches, you can explain the difference if they ask during the interview.

[Tim-PPC]

A mismatch between the supplier’s phone number and email on your invoice versus what’s listed in Seller Central’s supplier database can potentially cause a rejection under Section 3, especially if Amazon attempts to verify and the contact details don’t align. It’s best to proactively explain this discrepancy in your appeal, clarifying that the supplier has multiple contact points or recently updated their info, and ideally provide supporting proof such as a business card, website screenshot, or written confirmation from the supplier. As for the interview, expect to be asked about your sourcing process, supplier relationships, and product authenticity. Be clear, honest, and consistent with your documentation.

[romel]

It can cause an issue if Amazon can’t clearly link the invoice to your account, but if all other details match (name, address, items), it’s often accepted. In the interview, be honest, have your documents ready, and clearly explain your sourcing.