Sales channel: Amazon .com

Fulfilment By Amazon Orders and Customer Service
1

Hi,

I have 6 pending orders more than 3 days old that were fulfilled through "Sales channel: Amazon.com

Does anyone know what this is?

Thanks.

2

Why is an order pending?

Here are some of the most common reasons for orders being in Pending status:

  • Amazon has been unable to obtain authorization for the buyer’s credit card.
  • The buyer selected convenience store payment but hasn’t completed the payment.
  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
  • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.

Since 99.9% of pending orders turn into positive sales, just be patient. This happens all the time.

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3

The “Sales channel” depends on the country of the marketplace where the order was placed. What is important is the “Fulfillment method” - this determines who ships the order.

Reasons for pending order status are listed above by @FunkyMonkey.

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