I’ve been an Amazon seller since 2011 and I remember always seeing your posts on Amazon helping sellers. I’ve heard about story and I’m glad you eventually won against Amazon!
Anyway, I’m stuck with an Amazon issue wondered if you’re up for the challenge to solve it
I cannot update any information on some of my ASIN’s in UK since the winning contributions are coming from US (both are my accounts, and I’m the brand and trademark owner as well as the original listing creator). Amazon have confirmed that it is my own account in US that is winning the contributions, even though those ASIN’s don’t even exist in the US.
Until now I have got around this by uploading my flatfile to US an it updates to UK. However, I’m having the same problem in Germany, I cannot update the ASIN’s for the same reason, and I can’t solve it but uploading the file to Amazon.com as that will just change the product data in UK (as all EU ASIN are same)
thank you for joining the forum, nice to see you there
Most sellers are dealing with this by creating a separate ASIN on each (international) Amazon marketplace, this is to prevent the listings from getting synchronized. A synchronized listing makes sense if you are selling an item (such as jewelry), which doesn’t require marketplace-specific manual translations etc and can be simply auto-translated.
Synchronized listings are a bad idea for products such as dietary supplements, beauty, medical devices etc, as these will be subject to different regulations in each country and can result in negative consequences for your account.
What is the type of products?
You are doing it correctly, and it sounds like your UK listings are not synced with the rest of Europe, otherwise the amends would be auto-populated across all Amazon marketplaces.
Have you checked your global listings to see if they are connected properly?
It is Jewelry category, and main reason for wanting to use the same ASIN is because we have a lot of reviews in UK
I have removed the BIL connection as well, so that we are able to control the pricing properly and I was hoping that would allow us to update the product data in Germany (German language) but that is also not working.
So, this is the same ASIN, for which you have existing ASIN in the US? And which ASIN was created as the first? Normally, the changes are transferred from there. Also, when did you remove the connection?
I just want to make it clear, the ASIN’s do not exist in Amazon.com. They were never listed in USA.
It is just a glitch, where if I upload the UK ASIN flatfile on Amazon.com, the updates go through on UK.
The issue I am having now, is I cannot make any updates to these ASIN’s on German marketplace. I would like to update it to German text, German images etc. But my updates are not accepted by Amazon.
I understand. And do you have European Amazon Brand Registry or where is your brand registered?
I own a trademark and brand registry in the USA, Canada, Europe and also the UK. I think that this is why I am able to edit all of my listings everywhere.
When did you remove the connection between marketplaces? Also, which is the marketplace where the ASINs were created? And what message are you seeing when attempting to edit the ASIN?
Not sure if this has anything to do with the problem, but I get the following error when uploading to Germany:
You are trying to change an identifying attribute for this SKU. To do this, you must first delete the SKU and then recreate it with the correct identifying attribute.
I have deleted and relisted the SKU’s a few times, this makes no difference.
Also, when recreating the parent listing in Germany, only some ASIN reviews show up. The reviews from the main 4 ASIN’s (the same ASIN’s that have issues making any changes to in the UK) don’t show up at all.
So, this has definitely something to do with the SKU. Try deleting all of them and see what happens. Give it a few hours before relisting again.
I had a similar problem when already reactivated ASIN wasn’t getting unblocked and I had to repeatedly delete the old SKU to have it fixed. Allow some time and only then relist.
It seems like that however, I’ve had this comment show up for years now on UK as well with other ASIN’s too, yet the uploads go through fine. That’s why I haven’t really thought much of it.
Even the ASIN’s that don’t update, the data from the flatfile does show up on the backend, even the images. They just never show on the actual product page. It’s just a frustrating mystery.
So I have tried to delete everything, my German inventory was empty, then I relisted the next day. Nothing had changed.
I’ve just checked all the SKU’s backend on Amazon seller central (Germany) . Every field has been updated as per the flatfile. Title, images, bullet points, all attributes, search terms. Everything is there.
Yet on the actual product page, everything is displaying as per the UK product listing.
I have opened so many cases with Amazon, spent hours on phone calls, nobody can resolve it.
There are other criteria determining who is able to edit product listings and who not, which can mean that even if you are the brand owner, you won’t be able to edit it.
If you have a poor ODR, high returns rate etc, then your updates won’t get approved.
Are you aware of any issues which could be causing it?
This will be the problem then. Most sellers are unable to edit ASINs with no selling history. Especially ASINs which were auto-created on international Amazon sites and not manually listed from scratch.
Try giving it some time. Maybe sell a few units and try again later.
Otherwise, open a case and try to make them edit the listing. You can share here how they responded to your case.
As mentioned earlier I’ve opened so many cases and I’ve been on the phone for hours with seller support but nobody is able to resolve this.
I can understand that theory, but I would have thought as the brand and trademark owner our contributions would be accepted.
It would be difficult to start selling without the updates as everything will be in English and we also won’t have local fulfilment option.
If this is the only fix, then maybe we can drop the price to rock bottom and spend on ads and hope someone ends up buying. Although we’ll end up having issues raising the price again, due to the “potential high price” issues.
