Not Authorized We don’t have a seller account associated with that email address

Sell On Amazon General Selling on Amazon Questions
1

Has any encountered this message? I can not get into my account? I was trying to create a new listing.

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2

You should have some recovery options. Are you sure its not a fat finger issue?

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3

The only time I have ever seen “NOT AUTHIRISED” is when we once tried to sign in under the europe login rather than the co.uk. No idea if same as you.

Clear your cache and cookies or use a different browser.

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Hi, I have the same issue. I can only log in as a buyer and this message shown up when I redirect the browser to the seller central platform. My store is still in active mode, my listing is still live and I have order waiting to be sent out but I cannot approach any function of seller central. I opened several cases (not from seller central as I have no access at all) but have not received any proper assist. This issue has stayed still for 1 month and there is no direct phone number to contact seller support. Can anyone from Amazon team assist please?

5

There is no-one from Amazon on this forum.

How did you open cases if you can’t get into Seller Central.

If you can’t access Seller Central, try reaching them on Twitter.

Or contact Customer Services via your buyer account and ask them to pass you through to Seller Support. They probably won’t but worth a try.

Have you tried another computer or your phone to log on?

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Hello @buddyhehe,

thank you for joining the forum! I can definitely help you, could you please create a separate thread regarding your situation and provide as much information as possible, so I can better advise?

From what you shared so far, it appears like your buyer account was closed by Amazon over a suspected violation of buyer policies. Your selling account remains active.

To re-access your selling account, you can use any other e-mail address with user permissions into that account.

Alternatively, if you have no other access, I can freely assist you with appealing, but please create a separate thread and tag me.

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If you believe there may be a discrepancy with the email address associated with our seller account, we kindly request your assistance in verifying the correct email address or providing further instructions on how to rectify the issue.

8

Thanks for letting me know that there is no Amazon-er around :smiling_face_with_tear:.

  1. You can open cases without logging in by using these links:
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    أمازون
  2. I will try to reach them via Twitter, thanks for the advice.
  3. I tried to call and chat to them but all the time the staff can only help with buyer account issues.
    They cannot transfer the call, no direct phone number for seller support and they can only help send an email to seller support team. So far I have received no response via this way :smiling_face_with_tear:
  4. My phone shown the same error message and when I tried to use another computer from a different internet connection it still shown the same issue.

If you are interested in my case, you can have a look at the details from this post:

Thanks.

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Thanks, I did open a new topic and tag you.
I got access to my buyer account thanks to the help from customer service staff but I was not lucky with the buyer part.
Sadly, I only use 1 email to log in my buyer account.
Please kindly check my new topic and let me know if you can help.
Really appreciate your time and support.
Thanks a lot.