Can anyone send a sample invoices which accepted by Amazon for appeal process of inauthenticity product violation. Submitted invoices are not acceptable.
Please post here if you have amazon accepted invoices
This is the policy below. Make sure the invoices meet everything mentioned in it and if it’s missing, ask your supplier to amend the invoices for you. Don’t even think of amending the invoices yourself.
Invoice requirements for appealing a policy violation
Watch Respond to a product quality and authenticity performance notification to identify the policy violation that requires an invoice as a part of your appeal.
What is an invoice?
An invoice is a document that records the transaction of goods between a buyer and a supplier. It is issued by the supplier and shows an itemised list of goods received and the terms of sale for a completed transaction.
Why are invoices required for Amazon?
To address many of Amazon’s policy violations, you must submit copies of invoices from your suppliers. We’ll use the documents that you provide to verify details about the products you’re offering on Amazon and ensure compliance with our policies.
What should the invoice include?
Invoices must include:
- A clearly displayed issue date within the past 365 days before the receipt of the performance notification.
- Quantity sufficient to cover your sales volumes for each ASIN cited in the performance notification over the past 365 days.
- Sales records for each of the ASIN associated with the policy violation. You may choose to highlight the specific product that you are appealing for if the invoice has multiple different products bought on it.
- Product identifiers that are easy to understand. These can include product name, model number or Universal Product Code (UPC) that can be validated online.
- Contact information of your supplier, including a name, phone number, address and website. We won’t share this information with our retail team or other Amazon sellers.
Other important considerations for your invoices:
- Any document that you provide must be authentic and unaltered.
- You can remove pricing information from the invoices, but make sure that all other information is visible and clear.
- We might contact the supplier to verify your information in your documents and will always keep your suppliers’ information confidential.
- The invoice must be in PDF (.pdf) or image file (.jpg, .png or .gif) format.
- The invoice must document a completed and fulfilled transaction.
Note on suppliers: Your supplier should have a strong web presence that can be verified through government resources, such as business tax registration numbers, where applicable, or other credible third-party sources, such as brand websites or business directories.
What won’t be accepted?
The following will not be accepted for review:
- Sales quotes, pro forma invoices or any document that is sent in advance of a finalised invoice or completed transaction.
- Self-issued invoices or invoices where the supplier appears to be the same business entity as the buyer.
- Invoices that have been digitally manipulated or are in an editable format, such as .xlsx (Excel) or .docx (Word).
Note: We may reject your invoices if they do not meet our requirements or if we otherwise evaluate that your invoices are inauthentic or inaccurate. If we reject an appeal that included invoices, refer to your performance notifications, which will identify any reasons as to why we could not accept the invoices that you provided.
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can you help me to reactivate this here is the link i have posted the issue on AMAZON UK FORUM and its replies
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/3cd4e9b3-140c-4557-9cc4-5f1aaae1af2d?postId=3cd4e9b3-140c-4557-9cc4-5f1aaae1af2d
please give me a guidance do something i have been trying to reactivate this for 2 1/2 months nothing success and wasted 550$ for reinstate scammers
Do your invoices meet all the requirements. without exception?
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Hello @nadun,
thank you for joining and welcome to the forum. I am sorry to hear that your Seller Account has been deactivated due to Intellectual Property Rights Infringement Complaints.
Since this is the European Amazon platform, you can get reinstated quite easily through legal means. Hiring any “reinstatement experts” is a very bad idea as they will just take your money.
The advice posted above by @AmazonUKForumRefugee is very good.
Could you post here the invoices which you submitted, to see what could be wrong with them?
Usually, invoices are getting rejected when they don’t show as paid or when the supplier doesn’t have a website or social media presence.
I hope this helps. Please feel free to post here whenever you need help.
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this is my supply chain explanation
- Supply Chain Summary
The supply chain for the products follows this path:
-
We order products directly from the suppliers listed in document of Supplier Contact Information Sheet
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The supplier sends the ordered inventory to our logistics agent QKsource, in China and store them in warehouse.
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QKsource inspects the products for quality and ensures compliance with product descriptions.
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Once approved, QKsource ships the products to our customers as per order requirements.
Step 1: Supplier Identification and Selection
We identify suppliers on Alibaba and other verified platforms in China.
Supplier selection is based on:
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Verified suppliers on particular platform, business registration (with Chinese government)
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Product conformity with Amazon’s policies
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Previous order history and quality ratings, customer reviews and feedbacks.
Step 2: Purchase Orders (On-Demand)
Inventory is not pre-stocked.
We only place an order after receiving a confirmed customer order on Amazon.
Orders are sent directly to our logistics and quality control agent — QKsource, located in China.
Step 3: Product Inspection & Quality Control
QKsource receives inventory from suppliers.
Every item is:
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Inspected for physical damage
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Verified for accuracy of model, size, branding
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Checked for any packaging or labeling issues
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Non-compliant or suspicious goods are returned or replaced.
Step 4: Packaging & Shipping
QKsource handles secure packaging and labeling to meet Amazon’s standards.
Shipments are made using traceable carriers, with real-time tracking provided to customers.
- Shipping and Quality Control Agent
Company Name: QKsource
Website: https://qksource.com
Function: QKsource manages international shipping and ensures quality control prior to dispatch.
Once the products are quality-checked and packed by QKsource, they are shipped to the final customers under my Amazon store “Select Me Store”.
can you explain how can i reinstate this account?
any answers??
The deactivation notice states:
“You have items listed against an ASIN that is mis-branded, and is infringing on a third party’s rights. This is a violation of our policies. In addition, there are pre-approval requirements to sell the brand listed below. In order to ensure that customers can shop with confidence on Amazon, we may require sellers to obtain additional approval to list certain products and brands.”
I have looked up the brands listed and they are Chinese brands, however your supplier is from Hong Kong.
Also, they say that the ASINs were misbranded, meaning that the brands were gated, but incorrect brand name was inserted in the Brand field, therefore enabling you to sell.
Sourcing any products, especially electronics from Alibaba as a new seller is a very bad idea. On Alibaba, you are mostly buying other brand’s products directly from the manufacturing factories in China, without their knowledge and authorization.
What about your other listings? What else were you selling?
I’m sorry, I don’t have the time to do everything for you but one thing that jumped out of the page was the “Commercial Invoice”. A commercial invoice is not an invoice as it is primarily used for customs purposes. You need an actual invoice from the supplier, ideally showing that it has been paid.
Also, do check the information I sent you before.
can i see some sample invoices which have been accepted or acceptable by amazon. so i can get the invoices as they shown.
i was selling electronics such as earbuds, ssd, selfie sticks, mouse … etc
Amazon does not publish official invoice templates, but successful invoices typically include these elements, which you can replicate:
- Supplier Information: Name, full address, phone number, email, and website.
- Buyer Information: Your registered business name and address (ideally matching Seller Central).
- Invoice Number and Date: Clearly visible and within the last 365 days.
- Product Details: Product name, model/UPC, quantity, and unit price.
- Total Amount Paid: Ideally showing proof of payment (paid stamp or transaction reference).
- Delivery Address: Matching a prep center or your business, not just “billing address.”
- Payment Terms: “Paid” or method of payment noted (credit card, wire, etc.).
- Company Logo and Format: Clean, professional layout, preferably on company letterhead or with logo.
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please check my invoice is OK??
The invoice isn’t acceptable, because it shows the date of creation past payment date.
Also, what is the WPS Office watermark ?
Ideally, it would be the original historical invoice you originally received, along with a signature or stamp.
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(my acct was deactivated on 31st march) can you explain what to be corrected ?? which dates should be corrected. all other things are acceptable ?
WPS office is just watermark and its not included in original docs. this is originally received one.