I’ve been selling for years via Amazon FBA and have been dealing with customer returns during that time. Occasionally, I get returns from the FBA centers where an entirely different product is inside the product box. I’d generally just write if off as a customer doing a one off scam. However, I recently became aware of the fact that I could look up the LPN on the product box and then see a customer’s entire order history from our business.
Over the last 3 days, I’ve received product returns with different products inside the product box for 2 separate boxes. Both times, I looked up the LPN and the customers who ordered from me, and both customers REPEATEDLY order from me and return for a refund. In fact, neither customer has EVER kept a single product. They’re buying expensive products from me and returning the box with a different item inside and getting refunded time and time again.
What can be done about this? If these 2 customers are allowed to keep doing this, they will ultimately be able to steal thousands of dollars from us. I can only imagine how many other of our customers are doing the same thing.
I don’t know about banning them but I would definitely report the customer to Amazon and show proof via pictures with the LPN label shown in the picture. You can also get reimbursed for this. Search removal order reimbursement in seller central and follow the instructions.
Open a case with the title “Switcheroo,” explain what happened, submit a photo of what you received along with the shipping slip, and you should get reimbursed.
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