Just seeing if anyone knows how to go about selling used items via FBA. I’m concerned my stock will get lost or damaged and I’ll need to claim a reimbursement but I’ve heard amazon can be fussy with the requirements. To clarify I sell used games and consoles and purchase these via ebay or in person.
I’ve seen Amazon normally just reimburse you the average selling price? Or do they require invoices to get any kind of reimbursement? And would a ebay invoice be accepted?
There is no restriction for selling used games and consoles on Amazon. Your concerns over lost and damaged items is the same as the rest of us. It’s your responsibility to package the products so as to avoid damage in transit or being transferred throughout the FBA warehouse system. You can review the packaging and prep requirements here:
Thank you for the response. I just went through one of the links and found the following:
If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement.
A returned item is classified as unsellable for the following reasons:
The item is not in the same condition as previously listed.
It is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitable.
The item may pose a health or safety risk to our associates, or to the next customer who buys it. Examples of these items may include, but are not restricted to, consumables, personal care products, and products with expiration dates.
It sounds like if the customer marks the return as faulted by the seller, Amazon is not going to reimburse me?
Is it possible to obtain a reimbursement even if the customer marks the return as being not as described or similar?
When returns are received by the fulfillment center they determine the condition of the product, no matter what the customer says.
“A return is an item a customer sends back to a fulfillment center. We evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement.”
Not as described is a common excuse used by customers to avoid paying the return shipping.
You should remove all items that are deemed nonsaleable. If you don’t, within 14 days after being notified, it’s likely to be automatically disposed of. You can set this up for automatic removal.
As a seller of toys and collectibles, we’re frequent targets for scammers. Because of this, we mark and take pictures of the items before sending them. If you become a target you might want to set up a similiar process. We called them “secret seals.”