Over the past week or so I keep getting my product refunded, sometimes the name is total gibberish.
I’m almost certain someone is doing this on purpose to de-list me.
What can I do?
It might just be normal for Amazon. It’s generally a nightmare.
In about 24,000 orders on my own website I have had about 5 returns at most. On Amazon UK and US (which is significantly worse) I had 32 returns LAST MONTH.
The return rate on Amazon is just crazy. I dread to think what it’s like for clothing sellers etc.
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But I’ve noticed, refund has a totally different name on the address to the customer account name, every single one. I’ve sold this product for 2 years and have never seen this.
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If you suspect someone’s messing with your product refunds on purpose, here’s what you can do:
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Reach out to customer support on the platform. Tell them what’s happening and show them any proof you’ve got – like order numbers and refund details.
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Keep a close eye on your sales and refunds. If you spot any weird patterns, make a note of them.
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Keep records of everything – transactions, your talks with customer support, and any proof you’ve got. It’ll be super helpful later on.
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If this keeps happening and you’ve got proof of bad intentions, think about chatting with a legal pro to see what can be done.
Other than making Amazon aware and having the proof there’s nothing much you can do at this moment…
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Great thank you, I’ve raised it with Amazon now and will see what they say
Thank you
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