Is it Amazon or is it the seller?
Seller but if you can later prove it was delivered by using Track and Trace with GPS location you can put in a SAFE-T claim and get some of it back, not all because Amazon will choose the value of your lost product.
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If a buyer doesn’t receive an Amazon parcel, it’s typically the responsibility of the seller to address the issue and resolve it, including potential refunds or replacements.
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As you posted this in the FBA section, I guess you are asking about FBA. As far as I know, Amazon pays if non-delivery is claimed by a customer, although I can’t be sure of this. We rarely know when such claims are made so difficult to check related finances.
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When you arrange a carrier to pick-up your parcel, which then gets lost on its way to Amazon warehouse, will they compensate you? Thank you
Yes, Amazon will compensate you for a lost parcel that was arranged for pick-up by a carrier. They have a policy in place to reimburse customers for lost or damaged items, and this includes parcels that are lost in transit. To file a claim, you will need to contact Amazon customer service and provide them with the tracking information for your parcel. They will then investigate the loss and issue a refund or replacement if necessary.
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