Hello
Is it ok to ask for customer address? I want to replace a faulty part which he ordered in my FBA. I want to replace at my expense.
Thank you
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Hi,
I think It’s generally acceptable to request a customer’s address in some circumstances, such as when you need to send a replacement for an item that is damaged. In your situation, it is reasonable to ask for the customer’s address so that you can send the replacement at your expense since you need to replace a faulty part that the customer ordered through your FBA (Fulfillment by Amazon) service.
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You would have a better chance of breaking into “Fort Knox” than getting the address of one of Amazon’s customers, no matter how noble the cause.
When you signed up for the FBA platform, you turned customer service over to them. If the part was faulty, they might have returned it, or it may be exchanged.
Let them handle it.
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Thank you all for the advice. I decided to wait for the customer to return the item and let Amazon handle it.
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You’re wekcine, That’s the best approach.
Best wishes…
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