Actually, I suspect that the tool’s entire purpose is for Amazon Seller Support and “Community Managers” to get the perfect answers for sellers - and in a timely manner.
Yesterday, Amazon announced a new AI approach:
What frightens me that the Chat formulates the text to sound EXACTLY how I normally write my posts. It may be the case that Amazon developed it after carefully studying my posts over the past several years.
The responses are generated out of everything accessible online, so it must have access to all my tens of thousands of posts on the forums.