I had a few FBA items returned right after the holidays. I thought I had it set up to have the returns come to us but they didn’t.
We just called Amazon and the rep told me that FBA items can’t come back to me. I know I have been told the wrong the thing before so I just wanted to see if there was a way for me to get all returns back.
This is an item that customers will mark on and then return and then Amazon is going to not check and place it back on the shelf and the next customer is going to be upset that they received a used item. I’m just trying to prevent that.
We fought long and hard to get all returns sent back to us. We were told from time-to-time that they are looking into it. It never happened.
When a customer sends an item back to a fulfillment center, they evaluate the condition of each returned item. If they determine that the item is sellable, they will return it to your inventory.
In addition, FBA repackages your eligible customer returns so that they can be sold as new. We can no longer turn this option off in our FBA settings.
Unfortunately, FBA items generally can’t be returned directly to you. To prevent issues with used items, consider monitoring product conditions closely and addressing customer concerns promptly.
It’s really just a minor coding change. I could probably do it myself. We figured that they’d rather repackage the returns and put them back on the shelf. But, we all opted out of that service.
