Amazon FBA orders in unshipped status

Fulfilment By Amazon Orders and Customer Service
1

Hello,

can anyone explain why I have FBA orders with expedited shipping and payment completed placed 7 days ago still remaining unshipped?

I have dozens

2

Hello @RLDE,

Why is an order pending?

Here are some of the most common reasons for orders being in Pending status:

  • Amazon has been unable to obtain authorization for the buyer’s credit card.
  • The buyer selected convenience store payment but hasn’t completed the payment.
  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
  • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.

Since 99.9% of pending orders turn into positive sales, just be patient. This happens all the time.

2 Likes
3

I’m familiar with pending orders, but what baffles me is that the buyers won’t receive their orders on time, which will result in more returns.

1 Like
4

That could be true, but you don’t know what options the customers chose when the placed their orders?

You can’t do anything about it. So, try giving the buyers credit when they purchased your products they were willing to wait for them.