Your Amazon Seller account has been deactivated and

Account Health Product Authenticity
1

Dear ,

Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of Amazon’s Business Solutions Agreement.
A list of these items is at the end of this email. Funds available in your account will be withheld. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.

Why is this happening?
You have not sent us the information we requested in order to address the complaints we received about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take “inauthentic” complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.

You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
–Amazon Anti-Counterfeiting Policy (Amazon)
–Policies and Agreements (Amazon)
– Amazon Services Business Solutions Agreement (Amazon)

How do I reactivate my account?
To reactivate your selling account, please send us the following information:

  1. Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below
    – These documents should reflect your sales volume during the last 365 days.
    – Please include contact information for your supplier, including name, phone number, address, and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
    – You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

  2. A plan of action that explains:
    – The issue(s) that you believe caused the complaints about the authenticity of your items.
    – The actions you have taken to resolve the issue(s) that caused the complaints about the authenticity of your items.
    – The steps you have taken to prevent future complaints about the authenticity of your items.

When creating your plan:
–Review your communications from buyers to better understand why the customer perceived your items to be inauthentic, and provide an explanation for the issues that led to complaints about the authenticity of your items.
–Be clear, concise, and as specific as possible. Focus on the facts and events that led to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission.
–Do not limit your plan to issues with specific orders. Instead, focus on the general practices you will adopt to prevent this type of issue in the future, considering the following questions:
–Sourcing: Are you sourcing the product from a trusted supplier that sells authentic items?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
–Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately, and will not be damaged when shipped?
–Review your communications, reviews, and feedback from buyers to better understand the issues.
–Be as specific as possible in your plan.
–Do not limit your plan to issues with specific orders.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (Amazon Sign In).

What happens if I do not send the requested information?

If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting [email protected].

We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity; or have abused our systems or repeatedly violated our Policies that protect our customers and selling partners, we may withhold some or all funds in your account.
If you have FBA inventory of these items, they will be destroyed at your expense.

We’re here to help
You can get help creating your plan in Seller Central Help (Amazon).

Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue and we will investigate your concern (for example, a complaint created by a competing Amazon seller).

You can view your account’s performance at (Amazon Sign In). The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

ASIN: B07X62V15B, ASIN B072DWBH93 and ASIN B08P1VMPFR,

Sincerely,
Seller Performance Team
Amazon.ae

2

Hello,

I’m sorry to hear about the deactivation of your Amazon Seller account and the removal of your listings. The email you received from Amazon indicates that your account has been deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. It appears that the deactivation is related to complaints received about the authenticity of the items listed in the email.

To address this issue and reactivate your selling account, Amazon has requested the following information:

  1. Copies of invoices or receipts from your supplier issued in the last 365 days for the affected ASINs (ASIN: B07X62V15B, ASIN B072DWBH93, and ASIN B08P1VMPFR).
  • The documents should reflect your sales volume during the last 365 days.
  • Please provide contact information for your supplier, including their name, phone number, address, and website. Amazon may contact your supplier to verify the documents. Rest assured that your supplier’s contact information will remain confidential.
  • You can remove pricing information, but the rest of the document must be visible. For ease of review, you may highlight or circle the ASIN(s) under review.
  1. A plan of action that addresses the complaints about the authenticity of your items. The plan should include:
  • An explanation of the issue(s) that you believe caused the complaints.
  • Details about the actions you have taken or will take to resolve the issue(s) that caused the complaints.
  • Steps you have implemented or will implement to prevent future complaints regarding the authenticity of your items.

When creating your plan of action, consider the following points:

  • Review the communications from buyers to understand why they perceived your items as inauthentic, and provide an explanation for the underlying issues.
  • Be clear, concise, and specific, focusing on the facts and events that led to the issue. Avoid providing introductions to your product, business, or customers. Exclude other questions or references to ongoing support cases.
  • Do not limit your plan to specific orders. Instead, concentrate on the general practices you will adopt to prevent similar issues in the future, considering aspects such as sourcing, listing accuracy, packaging, and shipping.
  • Review communications, reviews, and feedback from buyers to gain insight into the issues.
  • Be as specific as possible in your plan.

The requested information should be submitted by clicking the “Appeal” button next to the message on the Performance Notifications page in Seller Central. You can only send .pdf, .jpg, .png, or .gif files, which must be authentic and unaltered.

Failure to provide a valid appeal or choosing not to appeal the deactivation may result in the withholding of some or all funds in your account after 90 days from the notification. Additionally, if you have FBA inventory of the affected items, they will be destroyed at your expense.

If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain your concern and how you identified the issue. Amazon will investigate your concern, especially if it involves a complaint created by a competing Amazon seller.

I understand that this situation can be concerning, and you may feel uncertain about the best course of action. It’s essential to carefully review Amazon’s policies and consult with qualified legal professionals who specialize in Amazon-related cases. They can provide personalized advice based on your specific circumstances.

Remember to comply with Amazon’s policies moving forward and ensure strict adherence to prevent any further violations or penalties.

I hope this information helps you navigate the process of reactivating your account. If you have any further questions or concerns, feel free to ask for assistance.