Your Amazon.de selling privileges have been removed

Account Health Product Authenticity
1

Dear sellers, As the title says, our Amazon.de account has suspended due to the products that we offer may not be authentic, attached the original notification. As a new business sellers on Amazon with zero sales on those effected product on .de marketplace, we are wondering why this happened. We supply all our products with invoices directly from the manufacturers (brand owners) or official representatives in our country. In the performance notification section we can appeal on this action. Amazon requests us only to upload the documents but not to create a plan of action. We can upload a plan of action only if we chose this option: Has your account been deactivated in error? If you believe your account has been deactivated in error, please provide an explanation here You will be asked to provide an explanation and supporting evidence or documentation. If you wish to acknowledge the issue instead, please complete the form above. So, we have a few questions:

  • It is proper to create a plan of action even though the amazon doesn’t request it?
  • The invoices are not in one of the supporting language (Greek). Can we upload them?
  • We have contracts with the manufacturer (brand owners) that allow us to sell those product but those contracts also have sensitive informations as you can understand and we are not allowed us to upload or share them through the internet. If we upload only the invoices isn’t enough?
  • The Amazon advised us to “mark or circle the ASIN (s) to be checked to speed up the check” and the same time Amazon says “These documents must be genuine and unchanged”. So we mark those affected ASIN or not?
  • Which form must upload those invoices only .pdf, scanned the original invoice and upload?

We will appreciate it, if the fellow sellers response to our questions. Thank you in advanced and for your support.

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2

Hello,

welcome to the Seller forum community!

I am sorry to hear that your Seller Account has been deactivated but I can definitely help you.

To answer your questions:

1. Suspensions like this are triggered by bots and are very common for new sellers.

You absolutely don’t need to prepare any Plan of Action.

2. The invoice language doesn’t matter as long as it is clear and readable.

3. Don’t worry about sensitive information, Amazon won’t use that.

4. I would advise you not to alter the invoices in any way as this could trigger a suspension over alleged manipulation.

5. Take photos of the invoices using your own phone and upload them like this.

All you need to submit Amazon are:

  • Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.

  • Contact information for your supplier, including name, phone number, address, and website.

And the invoices need to include this:

— Supplier information (name, phone number, address, website)

– Buyer information (name, phone number, address, website)

– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)

– Item quantities

– Invoice date (must be issued in the last 365 days)

Once you provide this, your account will get reinstated.

I hope you liked my answer.

3

Thank you for your response, we really appreciate it. We will reply here the results of this case.

4

You are welcome, good luck!

5

Dear sellers,

Unfortunately we made a mistake. The store owner has two physical stores in different locations and we provide one of the invoices from the store that is not registered in Amazon. Now, we have suspended in all marketplaces and we receive this notification.

We will appreciate it, if the fellow sellers can provide us any additional suggestions before we create our POA. We will post our POA here, when we finish it.

Thank you in advanced and for your support again.

6

In our second appeal we update our POA, we have provide invoices and authorization letters directly from brand owners / manufactures but Amazon has reject us again, reason “the invoices is not in supporting language”. They accept our POA and authorization letters because in their message asked us again only the invoices.

In our third appeal, we have paid a lot of money to translate officially the invoices in English language. The same day we received a message from Amazon that will not response again in our messages. After 2 days we received new message from Amazon, requesting us invoices in supporting language (already we have done this in our third appeal). Complete nonsense!!!

Unfortunately, after two months our account is blocked in all marketplaces and we don’t know what else we can do. :confused: