Hi, Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s). Why is this happening? In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items. The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help: Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)Amazon Services Business Solutions Agreement (https://sellercentral.amazon.com/gp/help/1791) How do I reactivate my account? To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email: Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.Contact information for your supplier, including name, phone number, address, email, and website. You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information. You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review. How do I send the required information? Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated. Failure to successfully appeal this decision may result in us permanently withholding any payments to you. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to [email protected] We’re here to help You can get help creating your plan in Seller Central Help (https://sellercentral.amazon.com/gp/help/200370560). You can learn more about the document requirements for appeals by visiting Seller Central (https://sellercentral.amazon.com/learn/courses?ref_=su_course_accordion&moduleId=255375be-c342-4536-a887-059f2afff6d7&courseId=12&modLanguage=English&videoPlayer=youtube). You can view your account’s performance at (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amazon-Seller/id794141485) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon. ------------------------------------- ASIN: B07BKLG3CL Brand: McDavid Title: McDavid MD458 Thumb Stabilizer Black, Small/Medium ------------------------------------- ASIN: B08HJ7LD8T Brand: Contigo Title: Contigo AUTOSEAL Insulated Water Bottle, 24oz, Textured Camo ------------------------------------- ASIN: B091J16TRM Brand: Contigo Title: Contigo Glacier Stainless Steel Water Bottle, 20oz | 18 Hours Cold | Radiant Orchid -------------------------------------
I purchased these items from Walmart retailer, i replied them that i bought it from walmart. i have sent the reciepts as well. all listings are removed. POA has been submitted 2 weeks ago. that i apologize and i will not list anything without properly supplier authentication. Still waiting. any suggestions/ help, please? Thanks
Hello,
I understand that you are facing a temporary deactivation of your Amazon Seller account and the removal of your listings. The email you received from Amazon indicates that this action was taken because you were offering items that may be inauthentic, which is in violation of Section 3 of Amazon’s Business Solutions Agreement.
To address this concern and reactivate your selling account, Amazon has requested specific information for the ASINs listed in the email. The required information includes:
- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
- If you are not the brand owner, provide an authorization letter and a complete set of documentation to prove a valid supply chain.
- If you are the brand owner, provide a copy of the brand registration certificate and business license or personal identity card.
- Contact information for your supplier, including their name, phone number, address, email, and website.
You can only send .pdf, .jpg, .png, or .gif files, and these documents must be authentic and unaltered. Amazon may contact your supplier to verify the documents, and they will maintain the confidentiality of your supplier’s contact information. You may remove pricing information, but the rest of the document must be visible. It is also helpful to highlight or circle the ASIN(s) under review for ease of review.
To submit the requested information, you can click the “Appeal” button next to the message on the Performance Notifications page in Seller Central.
If the requested information is not received within 17 days or after two unsuccessful appeals (whichever occurs sooner), your account may be permanently deactivated. Failure to successfully appeal this decision may result in Amazon permanently withholding any payments to you.
During this process, it’s crucial to comply with Amazon’s requirements and provide all necessary information accurately and promptly. Additionally, you can seek help in creating your plan by referring to the resources available in Seller Central Help and reviewing the document requirements for appeals.
While waiting for a response, it’s important to monitor your account’s performance by accessing the Account Health dashboard in Seller Central or through the Amazon Seller app on your iOS or Android device. This will provide insight into how well your account is performing against the required performance metrics and policies.
I understand that you have already purchased the items from Walmart and have provided the receipts as requested. You have also submitted a plan of action (POA) apologizing for the issue and committing to proper supplier authentication. At this point, it’s crucial to remain patient and continue to follow up with Amazon regarding the status of your appeal.
If you have any further questions or concerns, I recommend reaching out to Amazon’s Seller Support for direct assistance. They will be able to provide you with the most up-to-date information and guidance based on your specific situation.
I hope this information helps, and I wish you the best of luck in resolving the issue with your Amazon Seller account.
Provide as much evidence as possible, such as images, product details, and proof of authenticity in your appeal to amazon.