Dear Kika This is my last action plan.
Dear Amazon Seller Performance Team,
I understood that my Amazon Seller account was deactivated and my data removed it according to Section 3 of Amazon Business Solutions Agreement.
This may have happened because some customers complained about the authenticity of the following items:
- B074V34X4C, Maison Francis Kurkdjian Baccarat Rouge 540 Pure Perfume, 2.3 Fl Oz
- B083JQMKLY, Le Labo Santal 33 Eau De Parfum 100ml
Also, in order to reactivate my sales account, I would like to explain why I submitted documents that appear to be fake or manipulated.
We understand the importance of maintaining the integrity of Amazon’s marketplace, and I take full responsibility for the concern and would like to present my comprehensive action plan to remedy the situation and prevent similar issues in the future.
Root Cause Analysis :
- After careful investigation, I have identified the root cause of the quality issue as:
1., Unfortunately, some customers have received products from our many years of stock. These products have already changed color and the customer may have thought that the product was not original.
2., My bills do not meet the 365-day age limit, so they were not valid for presentation during the account check.
3., Some suppliers have since disappeared, so it could not be verified for Amazon.
- An explanation, which proves why documentation has been submitted, which seems to be false or manipulated:
1., I was recently informed that my account has been flagged for manipulated invoices. Upon receiving this notification, I immediately conducted a thorough internal audit of my records and invoices to investigate the matter.
2., Unfortunately, our stock manager mistakenly offered our multi-year product stock on Amazon.
We no longer wanted to sell these products, so our inventory manager made a big mistake.
3., These invoices proving the authenticity of the products no longer met the age limit of 365 days, so they were not valid for presentation during the invoice verification.Some suppliers have since disappeared, making it impossible to verify for Amazon.
4., After Amazon requested an invoice to verify the authenticity of the products, our inventory manager edited an authentic and real invoice to verify the products.This is how he wanted to falsely prove the origin of the products.
We deeply regret this incident and understand the serious implications it has on both Amazon’s trustworthiness and our own credibility as a seller.
Of course, I take full responsibility for this mistake and accept the consequences.
(I have attached the original and non -edited purchase invoices.)
1-2023-invoice-130-3000220-ZNZ
6-2023-invoice-130-3001775-ZNZ
Immediate Corrective Actions:
1., To address this issue promptly and prevent any further occurrences, we have taken the following corrective actions:
2., We immediately deleted all products that do not meet Amazon’s policy. The product was also discarded from our warehouse. The full stock was inspected.
3., We have refunded all affected buyers that were unhappy with their products. We have also contacted the concerned buyer via Amazon message to alleviate their concern and provide a full refund.
4., I shipped all remaining and pending orders received up to the suspension notice immediately.
5., We have terminated the employment of the inventory manager responsible for this mistake. This individual’s actions were contrary to our company’s values and standards, and their employment with our company has been discontinued.
6., We have implemented enhanced quality control measures to thoroughly vet and authenticate all products before listing them on Amazon.
7., I have carefully read and understood the Amazon policies, especially those related to inventory and Amazon’s anti-counterfeit policies to ensure that I do not violate them again.
8., I confirm that my current inventory is fully compliant with Amazon selling policies, all applicable laws and import regulations.
9., We continue to adhere to our policy to store and list only products suitable for resale.
10., During this, we mean that we cannot list items that we cannot provide an invoice to Amazon to prove the authenticity of our products.
11., This was achieved by comparing our stock with the invoices we received from our suppliers. This ensures that we can provide invoices on request, proving the authenticity of our products.
Preventive Measures:
1., To avoid similar problems, I will always get my products from a reliable source. Whether directly from the manufacturer or official supplier who will be able to provide me with valid accounts that meet Amazon’s requirements.
2., In the end, I worked with a previous unverifiable supplier and I will be sourcing my future inventory from a known and reputable supplier. Below is the contact information for the new supplier:
Website: Fragrances-Wholesale.eu
Email: [email protected]
Office & customer´s support:
Monday – Friday 9.00 – 16.00 CET
Company billing address:
PremierParfum s.r.o.
BIG BOX, hall B10
Ve Žlíbku 1800
Prague 9, 193 00
CZ / Czech republic
Reg. No. 27600904, VAT ID CZ27600904
Tel. warehouse: +420 222 361 584
The company is registered at Municipal court in Prague, section C, insert 118080
Company shipping and warehouse address:
Ve Žlíbku 1800, Areál BIG BOX, hala B10, Prague 9, 193 00, Czech Republic
(I have attached the new supplier’s latest purchase bill.)
new supplier invoice.pdf
3., To prevent such errors in the future, I have already taken corrective actions, including implementing additional quality control checks in my invoicing process, providing further training to my team, and conducting regular internal audits to ensure the accuracy of all documentation.
Audit report as Proof is attached!
4., In the case of intent to sell brand / brand items, I will list them if I only have a complete set of required documents for the detection of the authenticity of the product (including, but not limited to invoices, agreements, authorization letters).
5., All future generic articles are listed under my trademark with completely new asins. I will also make my own pictures of the products to exclude further complaints.
6., I always make sure that the article is described exactly and coincides with the information currently visible under the Asin by checking the following information: EAN / GTIN barcode, product title, model, brand, manufacturer, packaging, etc. Even with minor deviations If the article is not listed or information is updated.
7., I will continue to relate my products from the most prestigious suppliers who have the right procedures to ensure that the products are properly manufactured, stored, packed and shipped.
8., I always follow a two-stage review process to confirm the authorization status of the supplier: I ask the supplier for written authorization by the trademark owner and directly contact the trademark owners and confirm the authorization granted by the supplier.
9., I always check “Amazon Anti-Counterfeiting Policy”, “IP Violations” and “Policies and Agreements” to maintain updates and react appropriately to avoid sales restrictions.
10., Internal audits are conducted at regular intervals, ensuring that all documentation, including invoices, is thoroughly reviewed. The frequency of audits may vary depending on the volume of transactions and the complexity of our business operations.
11., During internal audits, all invoices are meticulously reviewed to confirm their accuracy and compliance with Amazon’s policies. This includes verifying product details, pricing, payment terms, and supplier information.
12., To avoid similar problems, I will always get my products from a reliable source. Whether directly from the manufacturer or official supplier who will be able to provide me with valid accounts that meet Amazon’s requirements.
Ongoing Compliance:
Our objective is to ensure that all documentation, especially invoices, is accurate, reliable, and in full compliance with Amazon’s policies. By conducting regular internal audits, we are proactively addressing any potential issues and maintaining a high level of transparency and integrity in our business operations.
We understand the importance of adhering to Amazon’s guidelines and regulations, and we remain dedicated to upholding the trust of Amazon customers and the Amazon marketplace.
I would like to re -tell and emphasize that I take full responsibility for this mistake and take the consequences.
I can assure you that this or similar cases will never happen again!
I acknowledge that submitting forged or manipulated documents is in violation of Amazon’s Seller Code of Conduct.
I acknowledge, that I have read, understood and agree to comply with Amazon’s Seller Code of Conduct.
Moving forward, I will ensure that the documents I provide are not forged or manipulated and I understand that failure to do so will result in the permanent deactivation of my account.
I understand that if my account continues to violate Amazon’s Seller Code of Conduct, my account will be deactivated.
Please let us know if there are any additional steps we need to take or any further information you require to expedite the review process.
We are committed to working closely with Amazon to rectify this situation and prevent any recurrence.
I would like to re -tell and emphasize that I take full responsibility for this mistake and take the consequences.
I can assure you that this or similar cases will never happen again!
Thank you for your attention to this matter, and we welcome any further guidance or feedback from your team to further enhance our internal audit procedures.
Sincerely,
