Hello y’all!
So today Amazon emailed me saying that I did not meet the requirements to get ungated. The reason was — “You have provided an invoice that has not been fulfilled by the supplier. Work with your supplier to obtain an invoice that has been fulfilled.”
I don’t know what to do since the invoice came from the actual manufacturer.
I met all requirements, the invoice has my information, their information, quantity bought, amount that was paid, I mean the invoice says invoice on it with an invoice number.
I also called and spoke to Amazon seller support and they asked to see the invoice and they said they do not see anything wrong with the invoice but they said maybe it need a signature or a stamp that says paid in full. Which I don’t get if the invoice shows the amount I paid. She also said there is nothing else she can do to help me because approvals are only done online.
What should I do?
Would love some input.
Thank you.