Hello Kiki.
I need your help. My account is deactivated. I appealed twice. But they haven’t activated
Should I post here the communication?
I need your help
Hello @Rahul,
I am sorry to hear that your Seller Account has been suspended.
Please post here all information regarding the matter, including the original suspension notice, any appeals sent and additional communication between you and Amazon regarding the matter.
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Hi,
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.
In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
Amazon Anti-Counterfeiting Policy (أمازون)
Policies and Agreements (أمازون)
Amazon Services Business Solutions Agreement (أمازون)
How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
Contact information for your supplier, including name, phone number, address, email, and website.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (Amazon Sign-In).
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to [email protected]
We’re here to help
You can get help creating your plan in Seller Central Help (أمازون).
You can view your account’s performance at (Amazon Sign-In) or select Account Health on the home screen of the Amazon Seller app on your iOS (Amazon Seller on the App Store) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl…) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN: B00BPPN94S
Brand: KIRKLAND SIGNATURE
Title: Kirkland Compactor Bags, 18 Gallon, Smart Fit Gripping Drawstring, 70 ct
ASIN: B00E0W430W
Brand: KIRKLAND SIGNATURE
Title: Chinet The Big Red Cup, 18 Oz, 240 Count
ASIN: B06XWPT779
Brand: Marcy
Title: New Marcy Cardio Mini-Cycle Portable and Compact Steel (Frame) Exercise Bike NS-909 Adjustable manual resistant setting or a Customized workout - Bronze
Has your account been deactivated in error?
Dear Amazon Team,
We launched our shop approximately 20 days ago. During these 20 days we made big investments to develop IT software for risk management tools such as to control LSR or pre-fulfillment rates. It will help us also in the future when we have our own warehouse (we are planning to rent one in the next month). So we are very serious regarding Amazon policies and procedures and are sure that in the next month we will not have any breaches of Amazon policies or targets.
We have chosen as suppliers two big and reliable supermarkets – Costco Wholesale and Sam’s Club. The first two items mentioned in your email (Kirkland Signature brand) we were buying from Costco. Moreover, Kirkland Signature brand belongs to Costco, so there cannot be any suspicion regarding authenticity of items branded Kirkland Signature. The third item (Mercy brand) we were buying from Sam’s Club, which is also very well-known shop and authenticity of that item is not under suspicion too. I am attaching receipts from these two shops on all orders of the items mentioned by you (these two shops providing only online receipts and there are no invoices) which were directly shipped to buyers. We do not have any other agreements with them.
Up till now we were not buying items from suppliers in bulk and then sell them to buyers from our warehouse, but now we are planning to buy in big quantities bring them to our warehouse and only after that list on Amazon and ship from our warehouse. This will help us also list items for which we need approval from Amazon. We are currently negotiating with Costco to buy first pallets.
Dear Amazon team,
If we did something wrong or not in line with your policies and procedures please inform us and we will immediately stop such activities. We are very sorry for that.
We kindly ask you to reactivate our account so we are able to ship whatever is sold and continue expansion of our business with you. Believe me, we have very big plans regarding development of our business.
Looking forward to your solution.
Best Regards
Attached
Marcy.pdf
Chinet.pdf
Trash_Bag_1.pdf
Trash_Bag_2.pdf
The issue date on the document is visible.
The product name of all ASINs are visible on the document(s).
The document(s) reflect your sales volume for at least the past 365 days.
The document(s) contain contact information for your supplier, including name, phone number, address, and website.
Additional information
Dear Amazon Team,
We have removed all our old listings. As we have mentioned we will work via
new scheme: we have finished negotiations with some suppliers to buy
items in bulk, bring them to our warehouse and then ship from our
warehouse. We will have all documentation (invoices, brand licensees,
permission from brand to sell/list their items, etc). So we are waiting for
your decision in order our account is reactivated, so we are able to continue
our business.
Best Regards
We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):
You are offering items that may be inauthentic. A list of these items is provided below.
Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
Please also send us the following information:
A plan that explains:
– The reason you are listing products that you are not approved to sell
– Steps you have taken to resolve this issue
– How you will prevent this issue in the future
Here are a few things to consider as you work on resolving this:
– Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
– Packaging: Is the product in its original packaging as listed on Amazon?
When creating your plan, be clear, concise, and as specific as possible. Focus on the facts and events that led to the issue rather than providing an introduction of your product, business, or customer. Remove other questions or references to ongoing support cases from your submission.
ASIN: B00BPPN94S,B00E0W430W,B06XWPT779
How do I send the required information?
Please submit your appeal by following the instructions on the Account Health page in Seller Central (Amazon Sign-In)
What happens if I do not send the requested information?
If we do not receive the requested information, you may no longer sell on Amazon. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.
We’re here to help
You can get help creating your plan in Seller Central Help (أمازون). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to [email protected].
You can view your account’s performance at (Amazon Sign-In) or select Account Health on the home screen of the Amazon Seller app on your iOS (Amazon Seller on the App Store) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com
Additional information
Dear Amazon Team,
Thank you very much for your reply. After detailed analysis of your email I do understand the mistakes which I have done and for what my account has been deactivated.
Here is my plan and steps that I have already done in order not to have any violation in the future:
- The reason you are listing products that you are not approved to sell
When I went to “add product” I noticed that there are products which needs to be approved for sell, but meantime there are a lot products which does not need approval for sale despite the fact that they are brands. So for ASINs: B00BPPN94S,B00E0W430W,B06XWPT779 no prior approval was needed for sale. That was the reason why I listed them. I was new on Amazon and didn’t realize that even if some of the products do not ask to be approved for sale, I still need prior approval, as they are brand.
- Steps you have taken to resolve this issue
Now I do understand that all brand items which can be sold in Amazon needs to be approved for sale despite the fact whether the system let me to sell them on Amazon without having “apply to sell” button or not. So I have deleted the listing of all brand items for which I do not have approval from Amazon. Currently I do not have any brand listing which is not approved for sale by Amazon.
- How you will prevent this issue in the future
We have changed the model of our business. We have finalized our negotiations with some brands in order to buy their products in a bulk and sell on Amazon. After my account is reactivated we will make purchase from manufactures (brad owners), have invoices where it is clearly mentioned their contact information, including name, phone number, address, email, website, product names, UPCs etc. Also our lawyers have examined manufactures’ documentation which is needed for brand products to be listed in Amazon which were in place. The manufactures will provide us authorization letter and a complete set of documentation to prove a valid supply chain.
After the manufacture ship their products in original packaging to my warehouse we will apply Amazon to let us sell the production and provide all needed documentations for getting approval. Before listing on Amazon we will examine how accurately the description of the product is described on Amazon and if we find any errors we will apply for correction. Only after being approved by Amazon we will list the exact quantity of approved products for sale.
Regarding the invoices, receipts, contracts, delivery orders, or authorization letters from my supplier issued in the last 365 days, I have already sent to you the receipts which were available from Costco (ASINs: B00BPPN94S,B00E0W430W) and Sam’s club online (ASINs: B06XWPT779). Currently I do no not have any complaints from clients, which proves that all sold items were delivered to clients on time and there were no any defects (Order defect rate is 0%), and the clients were satisfied by products’ quality.
I would kindly ask you to reactivate my account to continue our business on Amazon. We are very sorry for violations, which we had, as we were new and unexperienced. We have done big investments in this business in regards IT software to ensure proper risk management practices and are looking forward to continue business with Amazon.
Kind Regards
Hello
We received your submission but do not have enough information to reactivate your account at this time. Please send the following information for the items listed at the end of this email:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.
– Buyer information (name, phone number, address, website)
– Item description (for ease of our review, you may highlight or circle the ASIN(s) under review)
You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (Amazon Sign-In).
What happens if I do not send the requested information?
If we do not receive the requested information, your account may be deactivated.
You can view your account’s performance at (Amazon Sign-In) or select Account Health on the home screen of the Amazon Seller app on your iOS (Amazon Seller on the App Store) or Android (https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN: B00BPPN94S,B00E0W430W,B06XWPT779
Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com
Dear Kika
here is the communication. what should be my next steps in order to reactivate my accounts?
the point is that Costco.com and Sam’s Club, from where I bought the 3 ASINs are not giving to me the invoices
I attached and sent to Amazon Order details pages from where Amazon can see all details, but they do not accept it.
I can send to you the attachements which I sent to them.
pls give me email address and I will send it to you in order you see what exactly I sent to Amazon
Hello,
in this case, what you are experiencing is a routine review, which is common for new sellers.
It wasn’t triggered by any existing issues or Customer Product Condition Complaints, you just listed items that may require a brand approval.
All you need to do is supply Amazon the proof of authenticity in a form of invoices that comply with the following requirements:
— Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)
– Item quantities
– Invoice date (must be issued in the last 365 days)
Amazon apparently rejected your invoices and all prior communication.
You were not approved to sell the items so I would advise you to either obtain approval and valid invoices or stop selling the items and admit your guilt.
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Thank you Kika
Theres not much you can do without invoices
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@Rahul sometimes going into the more details or unnecessary justifications in the appeal also make your case week.
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