I’m attempting to ungate a brand by submitting an invoice for items I purchased directly from the brand’s website. However, my application was denied. In response, I filed an appeal, providing the same invoice along with the brand’s order confirmation email and USPS tracking information. Unfortunately, the appeal was also rejected, with the exact same email response I received the first time (which I’ve attached here).
I’m confused about what they’re looking for. I provided a screenshot of the invoice, with sensitive information hidden, but I think you can get a good idea of what it looks like. Doesn’t it meet all the necessary criteria to ungate a brand?
They’re categorizing this as a “retail receipt, online order confirmation, packing slip, sales order, pro-forma invoice, or sales quote.” But isn’t this an invoice? The brand itself referred to it as a “receipt.” So, what’s the difference?
In short, I need to know if there’s something actually wrong with the invoice or receipt and what my next steps should be.
Thanks for your help.
Hello
Thank you for your application to sell xxxxx products. We have reviewed the documentation and information that you provided and determined that you are not eligible to sell xxxx products.
- You have provided a unacceptable document. We are unable to accept retail receipts, online order confirmations, packing slips, sales orders, pro-forma invoices, or sales quotes for approval. Provide an invoice from a manufacturer, distributor, or your supplier reflecting the itemized list of goods purchased.
Has this message been sent in error?
If you believe that your listings should not require approval to sell because they are not xxxxx products, reply to this email within the next 5 business days. You should request that we close this application if you are unable to provide the required documentation. If you request to close this application, you may create a new application at a later time.