When we get reimbursed from Amazon for a customer refund do we overall lose money or do we make money?

[faith]

I am a little confused here.

I am looking at the reports but do not understand what happens with the fees when it comes to customer refunds reimbursements.

[Raggarty]

Take a look at the details in STK > FBA Reconciliation for the, there’s details of reimbursement and the P&L based on your CoG.

[Muhammad]

You lose usually.

[uman786]

You mostly lose, and the amount credited as a disbursement is after VAT, so you won’t have to pay VAT on this revenue. Amazon already deducts the VAT.