About a month ago, I bought some Heliocare products to sell on Amazon. While the product was in transit to my house, Amazon decided to remove the product from their website, and later that night, I and probably the other sellers on the listing were hit with a policy violation. I tried explaining to Amazon that I hadn’t even sold the product yet and had only added it to my inventory, but it didn’t matter to them. In order to keep my account from being deactivated, I had to remove the product from my inventory and agree to the violation. As a result, I wouldn’t be able to sell that product anymore.
However, a few days later, that product reappeared on Amazon with the same seller and everything. I checked, and I’m able to add the product to my inventory and sell it. I spoke with Health Support, and they said I am able to sell the product, but it’s not recommended. They warned that if I get hit with a violation again, it would be a recurring violation, and my account would be deactivated.
So now I’m stuck with $4,000 worth of product in my place. I’ve tried selling it on eBay, Walmart, and even liquidation websites, but with no luck. If I can’t sell this product elsewhere, the only option I can think of is to risk it all and send the product to Amazon. What do you all suggest?
It really depends on what the violation was for, so it would be helpful to see the actual notification to provide more accurate advice. In general, if your account went into risk status after the violation, it probably means your Account Health was just above the threshold, and the points from the infraction pushed it below.
If you’re sure that the listing now complies with Amazon’s policies, you could try listing it again. Just keep in mind that there’s always a risk of getting another violation, and if that happens, it could lead to a bigger penalty or even account deactivation.
Personally, I wouldn’t risk it. I’d look into returning the product to the supplier, even if it means paying a restocking fee. Also, remember that many credit cards offer return protection benefits, which might allow you to get a refund even if the seller doesn’t accept returns.
Some Heliocare products were taken down due to issues with ingredients. But that was resolved and listings were back on. Not sure if you had this violation. Is the listing back on the site? If so, I don’t see the issue of selling it unless someone can advise something else. Do you have strong paperwork to back you up if there is an issue?
Given the situation, it’s highly risky to relist the Heliocare product on Amazon. While it might seem like a way to recoup your investment, the potential for another policy violation and account deactivation is too high. Consider exploring other avenues like eBay, Walmart, or liquidation websites more aggressively.
I watch Corey Ganim go through a similar issue, he is a YouTube. I think he had to wait for some time until Amazon reinstated the listing. After that he was able to sell the product. One option is to sell at a discount on Amazon to unload it quick and hopefully you’ll be ok. After that don’t purchase the product.
The difference in Corey’s situation is that his supplier is the distributor of the brand and even provided him with the LOA and exclusive partnership documents between the brand and the supplier. Despite submitting these documents, they were still not verified by Health Support, and it took him a few more emails and calls to resolve the issue.
The listing is back on the site, and I’m able to sell it. However, Amazon Health Support recommended that I refrain from selling it because a recurring violation could lead to my account being deactivated. During the first violation, they requested the NDC code and a picture of the product label. I didn’t have the product on hand at the time, so I had to acknowledge the violation.
I would recommend looking into that ingredient further to confirm if it truly exists in the product and whether it is indeed prohibited for sale in the USA. If that’s the case, I would stop selling it. Here are two possibilities to consider:
Amazon may have flagged the ASIN due to the presence of a prohibited ingredient by mistake, which is why it was reinstated.
The product might actually contain the prohibited ingredient, and it was temporarily reinstated until Amazon takes the listing down again = new violation.