What would you advise in this case?

Hello!

I have received a complaint about the authenticity of one of the products I buy from a distributor. This distributor has a letter of authorization (LOA). LOA states that this supplier “is an authorized distributor of the original [brand name ] products.” Amazon has rejected my invoices and LOA from this supplier several times. I have also provided bank receipts for payments to this supplier.

P.S. Most of the brands are gated for me because of this. Amazon gave me an option to acknowledge the violation. Will it help me to remove the violation and ungate the brands?

No, don’t acknowledge it. You need to provide more evidence, has the brand confirmed that your supplier is authorized? Can you get an LOA from the brand directly? You need to get on the phone multiple times and understand what the internal notes say about why you’re being rejected. Some reps will help you, some won’t.

If you acknowledge the violation, it will remove the defect but the listing will still need to be ungated through appealing, so don’t choose this.

Just keep trying and don’t acknowledge.

No solution, they never approve your invoice. I also facing same problem.