Hello Everyone,
I have canceled a shipment in Seller Central, but unfortunately, my warehouse team has already dispatched the parcels. I talked to UPS they are saying they can’t do anything until Amazon call them and requests those parcels to be sent back to my warehouse. I have an opened case with Amazon about it.
Please provide the best guide for this
Only ups can assist you here, don’t expect help from Amazon regarding your case.
Since your warehouse already shipped the parcels, contact Amazon and UPS to resolve the issue. Provide Amazon with the tracking numbers and request UPS to follow up. Another option is to create a new shipment matching the contents or seeking a restoration of the deleted shipment.
Contact Amazon Seller Support urgently and explain the situation. Request them to call UPS to initiate the return process. Provide any relevant shipment details to expedite the resolution. Follow up on the open case for updates.
Wait for Amazon response. Talk to them on live chat.