I need suggestions. I am facing a Restricted Product Policy Violation issue for the first time. I was selling L’Oréal in the UK and have over 80 units in stock, but suddenly, the listing was deleted.
What kind of appeal should I submit? I noticed that many other sellers are also offering similar products in different quantities. This is an original L’Oréal product listing.
Can you specify the violation?
When you go to your performance notification, Amazon would usually specify what compliance documentations are they requiring from you.
This product has been identified as a professional use only chemical. Amazon does not allow the sale of professional use only chemicals. Further information can be found here: 亚马逊 you believe your product has been incorrectly removed, please provide evidence of compliance, including Safety Data Sheets.
Why is this happening?
We took this action because this product is not permitted for sale on Amazon.co.uk. It is your obligation to make sure the products you offer comply with all applicable laws, regulations and Amazon’s policies.
To address the Restricted Product Policy Violation, first, review the notification from Amazon to understand the exact reason for the restriction. Check if the issue is related to compliance, authenticity, or authorization to sell L’Oréal products. For your appeal, prepare a Plan of Action (POA) outlining three key points: the root cause of the issue (e.g., potential listing errors or missing authorization), the steps you’ve taken to resolve it (e.g., verifying product authenticity, removing restricted listings), and your plan to prevent similar issues in the future. Include supporting documents, such as invoices from authorized distributors, to prove the product’s authenticity. It’s worth noting that some brands, like L’Oréal, may require explicit authorization to sell their products.