What should I do in this situation?

[SohailAMZ]

Hello,

I’m having an issue with my AU account, which I no longer use for selling. It’s requesting an invoice for a product I sold last year, but the invoice I have is older than 365 days, and it’s not being accepted. I purchased the product on August 16 last year and sent the invoice to Amazon on August 27. The invoice is being rejected because it’s only a few days short of the 365-day requirement.

Also, if my AU account is deactivated, will that affect my American account, given that they’re all managed from the same panel?

Thanks for your help!

[Kika]

@SohailAMZ

The invoice is being rejected because it’s only a few days short of the 365-day requirement.

Hello @SohailAMZ,

thank you for posting. I would advise you not to worry, Amazon rarely deactivates established accounts over a failure to provide recent invoice. Delete the product from your inventory and wait for the defect to disappear from your metrics.

@SohailAMZ

if my AU account is deactivated, will that affect my American account, given that they’re all managed from the same panel?

If it’s over authenticity issues, then most likely yes.