I need some expert advice on a problem I’m facing. Amazon has asked me to submit invoices for the last 365 days for a specific ASIN to verify its authenticity. The product in question is a toner. I got an invoice from a reputable website that has good reviews on ScamAdvisor and TrustPilot.
However, I’ve discovered that my virtual assistant made a significant error. The toner is listed on the website as “compatible,” meaning it’s not the original OEM, even though it has the same part number.
Now, I have the invoice, but I’m worried that I can’t win the case due to this issue. Should I go ahead and submit the invoices, or should I acknowledge the mistake to Amazon and explain that it was a sourcing error? I’m aware that getting through to Amazon can be challenging, and they may not be willing to listen.
Ultimately, it doesn’t make any difference whether it was your VA or you that sourced this product. It’s your business and they are working under your guidance and instructions.
You listed the item as original when it was not and you can’t possible defend that unless you choose to lie.
To stand any chance of not losing your account, you need to admit your error and put in a strong action plan as what changes you have made to your sourcing and listing processes to prevent this type of error in the future.
One thing I would not do is to blame your VA as you are the one that is responsible.
Open the case with Amazon and send them all the required documents . Sometimes Amazon doesn’t see in depth, after submission you can face rejection then submit again and again. Sometimes Amazon accepts authenticity cases after multiple submissions. But in this case you’ll face it again if you are selling it.
Just simply open the case with Amazon and tell them the exact issues! Where you miss the points in sourcing! Show them all the invoices and Supplier link for specific product. You can easily write an appeal for your case . Because you know better about your sourcing.
Delete the listing. There should be an option of aknowledge. If you don’t find it then just follow the above process.
First, you need to close and delete the listing. Then, I would just accept the mistake. You bought a fake product and sold it as an original product. This mistake could cost you your account, so please be careful about what you buy and what you sell.
. Sometimes Amazon doesn’t see in depth, after submission you can face rejection then submit again and again. Sometimes Amazon accepts authenticity cases after multiple submissions. But in this case you’ll face it again if you are selling it.