What’s the best way to go about a section 3 deactivation please?

Hello,

I am a nee seller, its for restricted items which weren’t restricted when I listed them.

Thank you for submitting your appeal. After reviewing your account and the information that you provided, we have determined that your Amazon.com selling partner account will remain deactivated.

We reached this decision because you listed products that are not permitted for sale on Amazon.com and failed to submit evidence or documentation demonstrating that your account has not violated our “Restricted Products” policy. If you have questions about this policy, go to “Restricted Products”:

https://sellercentral.amazon.com/gp/help/200164330

I tried to explain but got this reply

Why did this happen?

We have taken this measure because you have listed items that are not permitted for sale on Amazon. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, go to “Restricted Products”:

https://sellercentral.amazon.com/gp/help/200164330

Examples of restricted products you have listed include, but are not limited to:

ASIN: B0BWK3R5HL

Title: Blood Glucose Test Strips - 50 Strips for Accuu Cheeek Peerforma-New- EXP 03/2025

We’re here to help

If you need any further assistance, you can contact us:

https://sellercentral.amazon.com/cu/contact-us

Has your account been deactivated in error?

If you believe that there has been an error, and these products are permitted for sale on Amazon, please submit an explanation by clicking “Reactivate your account” on the banner at the top of your “Account Health” page:

Amazon Sign-In

Your explanation should include the following information:

– How your account has not violated the Amazon Restricted Products policy

– Evidence that shows that your account complies with the Amazon “Restricted Products” policy

If we confirm that your account has violated our “Restricted Products” policy, your account will remain deactivated.

What happens if I do not send the required information?

If you do not provide the required information, your account will remain deactivated.

thanks for any tips

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A bit harsh to section 3 over a restricted product violation. We usually get a few restricted product violations and they have little or no impact so Ive not come across this before.

Id seek professional help to get the account back as soon as possible

1 Like

Where the “Reactivate account” part is, do they ask for some specific documentation? What you’ve sent previously?

Contact them and ask them what exactly they need.

The problem is we don’t know what else is on his account. Maybe there are other violations, maybe there are unread performance notifications, maybe wrong documents submitted previously, etc.etc.