Hello everyone,
I received two IP complaints for parallel import, even though we legally purchased the goods from Poland with headquarters in the SEE region. I sent the invoice, but it was rejected.
This is seriously affecting the health of my account.
You bought the goods from Poland and sold them where? Germany? This could be considered parallel import because it’s involving two different countries.
Have you tried contacting the brand directly, submitting the invoice, and trying to resolve the issue with them?
They would need a LOA(Letter of Authorization) from the brand.
If your supplier is authorised he would definetly have LOA, attach that with the invoice of your supplier that should include their name and address on their formal letter head clearly.
The first step is to evaluate your situation to determine which parallel import category or circumstances you may have violated. It can be plainly ip, breach of contract, or due to non-compliance of safety laws on DE.