Hey everyone,
I’m feeling really frustrated and could use some advice. On September 17th, I shipped a box to the Florida FBA warehouse with inventory valued at around $1.3K. The shipment status shows as “closed,” and they claim to have received 49 out of the 72 units I shipped. However, none of these 49 units have been added to my inventory, it’s still showing zero, and now it seems like all 72 items are lost.
I’ve opened a case and submitted all the necessary proof: purchase receipts, shipping labels, photos of the box inside and out, everything. I even mentioned that the hurricane in Florida might have played a role in the loss, but the response I received hasn’t resolved the issue.
Below is what I received from the Seller Support in response:
Please note, inventory may be marked as “Investigation completed - shipment contents counted and confirmed” when inventory arrives that does not match the shipment plan, has missing or un-scannable merchant unit barcode labeling, or is placed into the wrong shipping box.
It is important to make sure the physical items you send to Amazon match the ASIN listed in the shipping plan when you create a shipment.
Correctly matching UPC/EAN/JANs or other external barcodes to ASINs is an effective way to reduce shipment errors.
Unexpected inventory can cause receiving delays, errors, misplaced inventory, or disposal when ownership cannot be determined. Failure to comply with Amazon policies may result in the denial of reimbursement claims.
For more information, go to “Reconcile your shipment”:
https://sellercentral.amazon.com/help/hub/reference/G201214140
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Any advice would be much appreciated!