Do you get money back?
It means it was damaged when Amazon received it.
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When Amazon marks inventory as “distributor damaged,” it indicates that the items were received at the fulfillment center in a damaged condition, rendering them unsellable. This typically means the damage occurred before Amazon took possession of the goods, such as during transit or due to inadequate packaging.
Regarding reimbursement, Amazon’s policy generally does not cover items labeled as “distributor damaged” because the damage is considered to have occurred prior to Amazon’s responsibility. However, if you used an Amazon-partnered carrier for shipping, you might be eligible for reimbursement, as Amazon assumes responsibility for damages incurred during transit with their partnered carriers.
Yes, if you shipped with a partnered carrier.
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Thanks. Is it just automatically done or do I have to send a message to them please?
You will have to raise a case, and sometimes follow up many many times trying to prove you are right.
Thank you.