I know that some types of products cannot be listed on Amazon in used condition, as this is against policy. I am not talking about the grocery category, my products are tools.
Every time I have to create a removal order, wasting time and money to sell them as used on eBay.
This is interesting because on some ASINs only the “New” condition is available, but on others, even within the exact same category and with the same product (different color), I can also list it as used.
On those listings I see that other sellers are selling it as used as well. I think this is an automatic Grade and Resell program.
The crazy thing is that I have to manually opt out and remove all such ASINs from the Grade and Resell program in order to follow the policy.
I’ve run into this too. Amazon can absolutely hit you with a restricted condition violation if the ASIN doesn’t officially allow “Used” condition even if it’s in the same category or other sellers are doing it. Tools are generally allowed in used condition, but it still depends on the specific ASIN setup, not the category. If the listing only shows “New,” Amazon considers any used offer a catalog mismatch, which can trigger warnings or account health hits later.
The safest approach is to only list “Used” when the condition is explicitly enabled on that ASIN. Otherwise, removal + reselling elsewhere is the only compliant option unless you get Amazon to fix the ASIN.
If you want, I can check your ASINs and if you don’t mind, help you through the process of how i get rid of mine
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What you’re seeing is normal and frustrating, because used-condition eligibility on Amazon is controlled at the ASIN level, not just the category level, so two tools that are essentially the same can behave differently if Amazon has flagged one ASIN as new-only due to brand restrictions, safety considerations, or manufacturer agreements.
The Grade and Resell program adds to the confusion, because Amazon can automatically allow used offers on some ASINs where it believes resale is acceptable, even if the broader product type feels identical. Other sellers being able to sell used on an ASIN doesn’t override policy for ASINs that are locked to new-only, and Amazon will always default to removing inventory rather than letting you convert it.
The safest way to avoid repeated removals is exactly what you’re doing, proactively opting out of Grade and Resell where applicable and checking ASIN-level condition eligibility before sending inventory to FBA, because Amazon won’t auto-convert your returns to merchant-fulfillable used stock. Unfortunately there’s no global switch to make tools universally sellable as used, and this inconsistency is just how Amazon currently enforces condition rules.