What can I do to have these products reclassified as sellable and eligible for sale again?

Fulfilment By Amazon Fulfilment Reports
1

Hello,

I have a product in my inventory that Amazon was unsure how to classify and requested an SDS to determine whether it was hazmat.

When I originally sent this product to FBA, it was not considered hazmat, and it still isn’t. Therefore, it remained a normal product. However, during the clarification process, Amazon marked my units as defective, and they have remained labeled as such even after the issue was resolved.

Thank you very much for your help.

2

Open a case and ask for a bin check.

3

Amazon can be slow to update inventory status even after clarification. Have you opened a case in Seller Central requesting removal of the “defective” label, with proof the product is non-hazmat? Did you attach the SDS or Amazon’s approval message? I can help draft a strong support case if needed.

4

You can open a case on Seller Central to request removal of the “defective” label and provide proof that the product is not a hazardous material and attach a SDS or Amazon’s approval information.

5

That’s a frustrating situation, but it’s fixable. Have you already opened a case with Seller Support to request a reclassification?

Sometimes, even after hazmat clearance, listings stay flagged due to backend data errors. There’s a specific way to escalate this and trigger a recheck so the “defective” status is removed.

6

I haven’t opened a case yet, I’ve noticed that nowadays it’s hard to open a case because they use Al and guide you where they want with already established options that have nothing to do with your problem. That’s what I’ve noticed in the last few cases l’ve tried to open.

I was thinking of a solution, to delete the product from the inventory and add it again after 24 hours with the same SKU, so maybe the system refreshes and sees my products eligible for sale.

1 Like
7

You’re absolutely right, Al support flows can be frustrating and feel like a loop. That “delete and re-add” idea might refresh the listing visually, but unfortunately it won’t clear the backend flag Amazon has set on that SKU, it’s stored deeper in their system.

There’s a workaround though: you can still reach a real support agent by selecting “Other Issues” → “FBA Product Issue” and inserting a custom explanation that bypasses the Al path.

If you’d like, I can help you craft the exact message that usually gets escalated fast. Let me know