Hello,
does anyone happen to know why updating VTRs through order related files on SellerCentral doesn’t work?
I’m pretty sure trackings are valid and reflect on the order details.
However; my VTR doesn’t change even after waiting a couple of days. We were able to edit trackings through order details and never happened to have a problem.
Is there any kind of solution to this?
Thank you so much.
I would download the VTR defect report and check whether those specific orders are still being counted as invalid. If they are, despite the carrier and tracking numbers being correct, open a Seller Support case with the order IDs and screenshots showing that Amazon recognizes the tracking.
Going forward, upload or correct tracking as early as possible, preferably when confirming shipment, rather than relying on later file updates. The VTR uses a rolling 30-day measurement period, so even where historical defects cannot be corrected, they will eventually age out as compliant shipments replace them.