Just happened to browse account healtth and noticed our vtr is at 0%. Downloaded the vtr report and its down to one order we shipped on 9th october, through buying tracked delivery through Amazon (which we never do but thought i’d try it out- we normally ship as standard 2nd class post, get a refund on that postage label, and pay for tracked at post office so we know the weight/size is sufficient - all that may also not be a good idea!? But it has to date kept our VTR at NA.)
Anyway that one order has a tracking number but the shipping label was cancelled/refunded and it appears this has caused our vtr to go from NA to 0%. Will this lapse as its just one order in one month, or are we in danger of suspension or even deactivation? Is there anything we can do to rectify? I recall a few years back editing consignment and marking as 2nd class helped clear the vtr issue but that might not be a good idea these days. Our account health is otherwise perfect. But now very worried.
Edit: just went to have a look at ‘edit consigment’ just to see, and under ‘Carrier’, instead of Royal Mail it has ‘Other’ with ‘Royal_Mail’ entered into the other field. In case that helps!
Your account will not be suspended. Just pay attention to it later. If you exceed the limit, they will only suspend the FBM sales or the sales of this category for one month. You can write a POA to appeal. Currently, there will be no problem with one order. If there are more than a dozen, the FBM shopping cart will be restricted. If you still have this problem, then the category sales will be suspended.
Although it’s only one order affecting your monthly VTR, it may still be a concern as Amazon can sometimes take VTR issues seriously if they recur. To address this, you might consider contacting Amazon Seller Support to explain the situation and seek clarification. Since VTR requirements have become stricter, it may not be advisable to mark the order as “2nd class” to override the issue, as this could be flagged. Also, verify that the shipping details are as accurate as possible under “Edit Consignment,” especially noting the carrier entry, which shows “Other” instead of “Royal Mail.”
Thanks, i may do that, although I’m a little cautious as often communicating with seller support can confuse and even make matters worse, also it might flag the issue whereas I’ve not had any warning to date regards to it (unsure how long it’s been there).
It’s a 30 day rolling period, so how long might an order from Oct 9th take before it is disregarded anyway?
Amazon will always consider the original shipping data of the order, that’s why you need to ship using the method originally selected or choose the appropriate service at the time of confirming shipment.
The order will drop off once the order date is outside of the metric range.