1st instant video verification failed. Now what? Anybody here to help?
Hello,
Thank you for completing the video verification. After reviewing the information from your virtual identity verification, we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated.
We are here to help
If you have questions about the mentioned information or if you believe your account has been deactivated in error, contact us by following the instructions in the banner on the top of your “Account Health” page: 亚马逊 登录
To view your account performance, go to “Account Health”:
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
You can also select “Account Health” on the home screen of the Amazon Seller app on your iS or Android device. The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
If your first instant video verification has failed and Amazon is now saying your account won’t be reactivated due to suspected deceptive or fraudulent activity, it’s important to act quickly and carefully. First, don’t panic—this type of message can sometimes be triggered by technical errors, mismatched documents, or the way the video was conducted (like poor lighting, ID not being clearly shown, or unclear movements). Go to your Account Health page using the link they provided or via the Seller app, and look for the appeal banner—they often allow one final opportunity to appeal or request a re-verification.
In your appeal, keep your message calm, factual, and respectful. Clearly state that you believe the deactivation is an error, explain what happened during the video call, and request a second chance at verification. Attach all relevant documents again (passport or government ID, proof of address, business registration, bank statements with matching details) and explain that you’re willing to redo the video verification to prove your identity. If you used a VPN or proxy during the process or if the ID and name didn’t exactly match your account, those may have triggered the flag, so it’s important to correct those before reapplying.