[Urgent Advice] Video Verification Follow-up: Request for "Pre-Suspension" ASINs (Access Lost) despite previous Apology & Reinstatement

Account Health
1

Hello Seller Community,

I am writing this with a heavy heart and mental exhaustion. After months of struggling, I really need serious advice from experienced sellers or moderators.

Here is the timeline of our situation:

  1. The Nightmare (Suspension): Our account was suspended about 5 months ago. We fought for 90 days to prove our innocence.
  2. The Reinstatement (Apology): In October 2025, Amazon finally reinstated our account. They explicitly admitted in writing that the suspension was taken “overly cautiously” and issued an official apology. We were told we could sell again.
  3. Current Status: Since reinstatement, we have operated with 100% transparency. We have full records for every single order. We have Zero sales and Zero active listings in the UK marketplace to avoid any issues.
  4. The Verification: Today, we completed a “Virtual Identity & Supply Chain” video interview. It went well.

THE PROBLEM: Immediately after the call, we received an email requesting invoices for 3 specific ASINs.

  • ASIN #1 (Post-Reinstatement): We have perfect documentation (Purchase Invoice, Warehouse/3PL Contract, Packaging Photos, Delivery Proof). We are ready to submit this.
  • ASIN #2 & #3 (Pre-Suspension): These ASINs belong to the old period (June/July) BEFORE our account was reinstated and apologized to.

The Technical Impossibility: Because those old orders are from the “pre-suspension” era (which Amazon already cleared/apologized for), we no longer have access to the buying accounts/records used 6 months ago. It is technically impossible for us to retrieve those invoices now.

My Plan / Question: We want to be honest. We plan to submit:

  1. The full valid proof for the Current ASIN.
  2. A comprehensive dossier (100+ pages) showing the full Chain of Custody (Invoice+Warehouse+Delivery) for 100% of our orders since the reinstatement.
  3. The screenshot of Amazon’s “Apology & Reinstatement” email, explaining that the old ASINs belong to a closed/forgiven period that we cannot access.

Has anyone faced this? Will Amazon accept the “Clean Slate” argument? Is it fair to be audited on “pre-apology” items that we can’t access, when we have perfect records for our current operations?

We are exhausted from proving ourselves over and over again despite having a “Healthy” account. Any guidance on how to frame this appeal would be a lifesaver.

Thank you.

2

Hello @jiyan,

thank you for posting. I am sorry to hear that your Seller Account is getting reviewed again following reinstatement.

This sounds quite strange. What kind of products were you selling, when they attracted investigations like this? What were the brand names?

This is the kind of argument that would absolutely succeed in court but may not suffice under Amazon’s eyes.

I would advise you to submit what you have and also speak to the Account Health Team to annotate your account to say that you were already reinstated and you don’t have access to the historical data.