Announcement reposted from Amazon United States:
On June 1, 2024, the updated returns processing fee will go into effect for products with high return-rates (except apparel and shoes). This was announced as part of the 2024 US fee changes. Fee charges will occur after the close of each three-month period. For example, for returns of units shipped in June, the fee charge will be in September.
To help you better understand your returns and return rates, and identify actions you can take to limit your risk of incurring returns processing fees, we’ve made improvements to the Return Insights dashboard on the FBA Returns page.
The Return Insights dashboard will now include the following insights:
- Number of returned units and return rate percentages used to calculate the fee
- Minimum return rate thresholds above which fees are charged
- Number of returned units above the thresholdfor which fees are charged
To access the Return Insights dashboard, go to the FBA Returns page.
The updated returns processing fee looks at product returns across a three-month period of time starting with the month the product shipped and ending two calendar months later. For example, for products shipped in June, returns will be tracked through June, July and August. The fee will only be charged if the total number of returns for the products shipped in that month exceeds the threshold set for the specific product’s fee category, which are now published on the Returns processing fee page. If the returns threshold is exceeded, the returns fee will apply to each returned unit above the threshold.
For products that ship less than 25 units in a month, the updated returns processing fee is not applied for that month. Additionally, for products enrolled in the New Selection Program, we will waive the fee for the first 20 returned units that exceed the return rate threshold.
For detailed information on fee structure and rates, return rates calculation, thresholds, and exemptions, go to 2024 returns processing fee changes.