Update to the Funds Withholding policy page

Announcement reposted from Amazon United States:

Effective October 25, 2024, we’ll make changes to our program policies.

We’ll update and rename the Funds Withholding policy to be the Funds disbursement eligibility policy to provide you more clarity and visibility on fund disbursements and aims to protect you and customers from abuse.

When we deactivate an account, we withhold funds to settle outstanding transactions or damages, including product returns or refunds, A-to-z claims from customers, inventory removal costs, and outstanding fees.

Now, you can appeal for funds 60 days after the account deactivation as we have reduced the time of fund disbursement request appeal period from 90 days to 60 days.

We’ll release your funds after we can confirm your identity and evaluate your account for deceptive, fraudulent, or other illegal activity.

For this process, we may request that you provide additional information or documentation for your identity, financial instruments, or supply chain.

If your account or any other account you’ve used has engaged in deceptive, fraudulent, or illegal activity (including the sale of counterfeit goods), or repeatedly violated our program policies, then we may in our sole discretion, permanently withhold any payments to you.

For more information, go to Funds Withholding policy.