Announcement reposted from Amazon Mexico:
Effective February 17, 2025, the policy for seller-fulfilled, international returns will be updated.
This update will require international sellers (those without a default Mexican return address in Seller Central) to do one of the following:
- Provide customers with a domestic return address in Mexico.
- Provide a prepaid international return shipping label.
- Issue a returnless refund within three days of a return request.
Our return policy states that we may refund the customer on your behalf and charge the amount to your seller account if you don’t offer any of the above return resolutions within three days of a return request. This is to improve the customer experience and to reduce the amount of customer refunds you need to process manually.
You can upload a return label on the Manage returns page in Seller Central when you click Authorize request for the return request for which you want to provide a label.
For more information on our international returns policies, go to Customer returns for international sales.