Unable to edit our own listing


We have just introduced a new product in the USA. We are the ONLY brand owner of this listing and the ONLY one selling it. This listing has NO parent. We cannot update the bullet points and product title. We have already tried full update, deleting the listing etc, but we cannot change it.

We have made multiple cases with AMZ and we get the following response. This account token is our OWN account in the UK. This listing is fully updated with bullet points and title, but still USA listing keeps empty.

We are pretty lost on this, anyone has some thoughts?

Any help is appreciated

Hello @ePrinter_Supplies,

I am sorry to hear that you are experiencing issues with updating your listing. When updating a listing, 15 minutes is the standard time needed for any changes made on listings to be fully processed.

However, in case that you don’t have the listing control, you may never see the content which you submitted being added into the listing. This is due to not having the listing control.

The listing control is awarded to sellers by Amazon based on their own internal criteria, which include performance history, returns rate, metrics or seller feedback, for example.

You creating a listing doesn’t mean that you will be the one with listing control.

If you don’t have the listing control, the only way how to make Amazon accept your changes is to open a case with the Seller Support under “Products and Inventory” - “Product page issue” and “Fix a product page”.

You will be asked to provide some proof supporting your desired updates, such as a link to the manufacturer’s website.