Trade assurance for messed up product

Hi everyone. So my first batch has some production defects even though I paid for inspection. This basically ruined my launch as many 1 star reviews are coming in. Can I get some refund from alibaba as my supplier was “trade assured” and “verified”? Thanks

Hi @Flavia,

Trade Assurance is a free service offered by that’s designed to help create trust between buyers and suppliers . Trade Assurance covers you in the event of shipping or quality-related disputes. You’re covered if: Your products are not shipped on time as per the contract with your supplier.

Trade Assurance - Alibaba Manufacturer Directory

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Trade assurance will cover you in case of any issues but this is not like Amazon.

It is nearly impossible to obtain a refund via Trade Assurance, trust me. The documentation they require to support any complaint is extensive and you will have 3 days to provide or your case gets declined.