Announcement reposted from Amazon Europe:
We’ve launched a new SAFE-T dashboard to help you monitor your SAFE-T claims and related reimbursements.
You can now get more information on your claims, such as the percentage of claims granted, claim amount granted, top three claim denial reasons and top three products with claims.
SAFE-T allows you to appeal Amazon’s decision to issue a customer refund. As per Amazon reimbursement policy, you may be issued a reimbursement in cases where Amazon determines that you were not at fault.
To use the new dashboard, go to Manage SAFE-T claims.